Inbound Call Center Representative

Call Center Representative Location: East Syracuse, NY (13057) Job ID: #72391 Pay Range: $17-19 Schedule: Monday to Friday, 8am - 5pm Eligible for: US Citizens or US Permanent Residents Required Experience: 6+ months experience handling inbound calls in a call center Who we are and what we do We are the number for 1800-(Company Name). We serve all of North America, including Canada. Our customer base is end users of our equipment. We are considered ‘the factory’ and are the manufacturers of heating and cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer’s home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support. What we help them with Dealer referrals— connecting inbound customers with dealers that can provide sales or service we will warm transfer to a dealer Our number one goal is to get the homeowner connected with the dealer Provide customers with warranty information Product comparison Dealer referrals to distributors Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department Customer Service complaints are triaged by Tier 1 and transferred to the Tier 2 representatives - a higher level Rep Call Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats Qualifications Microsoft Office proficient Type 35-45 words per minute Excellent verbal and written communication skills HS Diploma / GED Pass a background check Pass a drug screen Customer Service Call Center or CSR experience Benefits provided 401K, medical, dental, and vision, sick time as applicable to state law. #J-18808-Ljbffr