IT Field Engineer

Job Title: Field IT Infrastructure Technician

Role Overview
We are seeking a versatile Field IT Infrastructure Technician to provide critical hands-on support for our distributed office and facility locations. You will be responsible for the full lifecycle of our local IT infrastructure-performing installs, moves, additions, and changes (IMAC), as well as diagnosing and repairing hardware/software issues in a mission-critical, high-traffic environment.
This is a "boots-on-the-ground" role for an individual who is comfortable working independently and is ready to jump into a variety of technical challenges. Whether you are patching a network device, troubleshooting a workstation, or coordinating the physical relocation of server-room equipment, you will be the primary IT representative ensuring that our business locations remain fully operational.

Key Responsibilities
Infrastructure Support & Deployment
• Hardware Lifecycle Management: Execute complex IMAC (Install, Move, Add, Change) requests. Manage the physical relocation and setup of workstations, peripherals, network routers, and other office IT infrastructure.
• Incident Resolution: Troubleshoot, diagnose, and repair desktop devices, software applications, and peripherals. Serve as the primary on-site responder for IT-related outages.
• Network & Server Basics: Provide on-site support for network devices and server platforms. Perform basic connectivity checks and ensure local infrastructure is meeting performance standards.

Technical Operations
• System Integration: Apply relevant technical processes to support business needs, ensuring that equipment-from specialized peripherals to complex server setups-is configured correctly and ready for use.
• Documentation & Communication: Maintain detailed records of all hardware/software changes. Communicate effectively with stakeholders, project managers, and remote IT teams to keep all parties informed of service status.
• Flexibility: Provide support in a dynamic, 24/7-style operational environment.

Qualifications & Requirements
Minimum Qualifications
• Experience Baseline: 3+ years of equivalent experience in IT infrastructure support or hardware/software troubleshooting. (Formal IT training may be substituted for experience).
• Technical Mastery: Strong hardware/software troubleshooting skills; knowledge of Windows workstations, MS Office, and core peripheral support.
• Foundational Networking: Basic knowledge of network devices (routers/switches) and server platforms.
• Physical & Logistics: Ability to handle the physical demands of IT infrastructure work (moving equipment, cable management, etc.). Ability to travel and work on-call/weekend/off-hours as required.

Preferred Attributes
• CompTIA A+ Certification is highly preferred.
• Proven ability to work in fast-paced environments where uptime is critical.
• Strong written and verbal communication skills; you must be comfortable acting as the "face of IT" at our various facility locations.

AllSTEMD


Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)


AllSTEM Representative Contact Info

Account Executive:


Perry


Branch Phone:


View phone number on click.appcast.io


Location:


Houston, TX