Customer Care Professional Florida Department of Revenue, Child Support

Basic Function We are seeking Customer Care Professionals to support the Florida Department of Revenue Child Support Division. This role involves assisting callers with inquiries related to child support services, including case status, payment processing, enforcement actions, and general program information. The position is based entirely on-site at our Orlando, FL contact center. Ideal Candidates Passionate about helping families and supporting public service initiatives Strong communication and problem‑solving skills Thrives in a structured, performance‑driven environment Essential Job Functions Answer inbound calls courteously and professionally Assist callers with child support‑related inquiries, including: Case status updates Payment and enforcement information Program eligibility and application guidance Navigate multiple systems to process transactions and document interactions Meet or exceed performance metrics, including call handling time and customer satisfaction Maintain confidentiality and adhere to agency protocols Represent Lighthouse Works’ core values: Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence Qualifications Education: High school diploma, GED, or equivalent required. Associate or bachelor’s degree or equivalent experience preferred. Experience: Call center or customer service experience preferred. Comfort using basic computer systems and Microsoft applications. Demonstrated Knowledge and Skills (Required): Strong communication and active listening skills Ability to remain calm and courteous under pressure Attention to detail and accuracy Typing speed of 35+ WPM Demonstrated Knowledge and Skills (Preferred): Bilingual (English/Spanish) Experience working in a contact center or customer service role Familiarity with child support programs or government services Must pass Level II background check. Physical Demands Prolonged sitting and standing for extensive periods. Frequent use of computer, keyboard, telephone, and other office equipment. Occasional reaching, stooping, crouching, or lifting up to 25 pounds. #J-18808-Ljbffr Lighthouse Works