Associate, Operations Engineer

Technology | Application Engineering | Associate, Operations Engineer | New York

About ING

In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area. Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

The Operations Engineer is responsible for ensuring the stability, reliability, and operational excellence of a portfolio of business-critical applications. The role combines hands-on operational management with continuous improvement responsibilities, driving efficiency, standardization, resiliency, and risk reduction across the application landscape. The ideal candidate is not just an application support engineer. They are an operations leader who can take ownership of a portfolio, create structure where needed, improve processes, build strong business relationships, and continuously increase the reliability and efficiency of the services they support.

About the department:

Working within a small Application Engineering team, the engineer is expected to operate independently, proactively identify improvement opportunities, and act as a trusted partner to both development teams and business stakeholders.

Responsibilities:

Operational Management

• Own and coordinate day-to-day operational activities for supported applications.
• Lead and coordinate incident resolution, problem management, and root cause analysis.
• Manage and support application changes and releases in accordance with change management processes.
• Coordinate and execute Disaster Recovery (DR) and Business Continuity testing activities.
• Monitor application health, availability, performance, and capacity.
• Ensure operational processes comply with risk, security, audit, and regulatory requirements.

Continuous Improvement

• Identify, propose, and implement operational improvements and automation opportunities.
• Drive standardization, documentation, and process optimization initiatives.
• Improve team resiliency by reducing key-person dependencies and enhancing knowledge sharing.
• Enhance monitoring, alerting, reporting, and operational dashboards.
• Promote a culture of operational excellence and continuous improvement.

Collaboration & Stakeholder Management

• Partner closely with application developers to improve application stability, supportability, and delivery quality.
• Build strong relationships with business stakeholders and application owners.
• Act as a trusted advisor on operational risks, reliability concerns, and service improvements.
• Coordinate effectively with infrastructure, database, security, and vendor teams when required.

Qualifications and Competencies

• 3-4+ years of experience in Application Support, Operations Engineering, DevOps, Site Reliability Engineering (SRE), or a similar role.
• Demonstrated experience supporting business-critical applications in a financial services environment.
• Strong experience managing incidents, problems, changes, releases, Disaster Recovery exercises, and production support activities.
• Experience operating within regulated environments with strong audit, risk, and compliance requirements.
• Proven ability to work independently and manage priorities with minimal supervision.

Preferred Technical Skills

• Strong SQL skills.
• Working knowledge of Oracle databases.
• Understanding of application architecture and system integrations.
• Experience with monitoring, alerting, and observability tooling.
• Familiarity with CI/CD concepts and release management processes.
• Scripting and automation experience (PowerShell, Python, Shell scripting or similar).
• Middleware Engineering: MQ, XFB, SFTP
• Basic development knowledge and ability to interact effectively with software engineers.
• Understanding of: Java, Python, APIs and web services, PowerShell Automation & Scripting.
• Experience with reporting and BI platforms such as Cognos and Power BI.
• Experience with DevOps and automation tooling.
• Exposure to cloud platforms and modern engineering practices.

Behavioral Competencies

• Self-starter with a strong ownership mentality.
• Highly organized and structured approach to work.
• Proactive problem solver who identifies opportunities before issues arise.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Comfortable challenging existing processes and driving improvements.
• Able to balance operational support responsibilities with strategic improvement initiatives.
• Team player who can work effectively across technical and business teams.

Preferred Background

• Experience supporting multiple business applications within Banking, Capital Markets, Treasury, Lending, Payments, Finance, Risk, or Regulatory Reporting domains.
• Familiarity with operational processes in wholesale banking or financial markets environments.
• Experience interacting with auditors, risk teams, and regulatory stakeholders.

Salary Range: $110,000-140,000 The salary range listed reflects base salary only. This role is eligible for participation in a discretionary bonus program. In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness. ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are. ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.