Administrative Assistant/Receptionist

Administrative Assistant/ Receptionist

INFINITI of Akron is seeking an energetic and proactive Administrative Assistant/ Receptionist to join our team immediately. In this role, you aren't just answering phones; you are the director of first impressions.

If you thrive in a fast-paced, upscale retail environment, possess excellent communication skills, and want a stable career with an established dealership group, we want to hear from you.

Key Responsibilities

• Guest Hospitality: Warmly welcome showroom guests, clients arriving for vehicle deliveries, and service patrons. Direct them to the appropriate Brand Specialist or Service Advisor with elite customer care.

• Inbound Communication: Masterfully manage a high-volume, multi-line PBX phone system. Screen, route, and transfer incoming calls to sales, service, parts, or finance extensions with accuracy and professional phone etiquette.

• Administrative & Clerical Support: Assist the office manager and sales team with vital clerical tasks, including data entry into the dealership management system (DMS), scanning, physical filing, and digital document preparation.

• Showroom Excellence: Maintain the pristine presentation of the front desk, guest lounge, and refreshment areas to uphold INFINITI brand standards.

• Mail & Logistics Coordination: Receive, sort, and distribute daily mail, overnight shipments (FedEx/UPS), and internal dealership correspondence.

Qualifications & Skills

• Experience: 12+ years of experience in Customer Service, Hospitality, Front Desk Operations, Retail, or as an Office Assistant/Receptionist. Dealership experience is a plus, but not required!

• Communication: Exceptional verbal communication, a warm demeanor, and a professional appearance aligned with a luxury corporate environment.

• Tech Savvy: Strong proficiency with Microsoft Office Suite (Outlook, Word, Excel) and the ability to quickly learn proprietary automotive software.

• Multitasking: Ability to stay organized, calm, and professional under pressure while balancing phone lines and physical foot traffic.

• Reliability: A dependable professional with a strong work ethic and valid driver's license.

Benefits & Perks

• Competitive hourly pay with weekly direct deposit

• Comprehensive healthcare package: Medical, Dental, and Vision Insurance

• 401(k) Retirement Savings Plan with company match

• Paid Time Off (PTO), vacation days, and paid holidays

• An upscale, modern, and highly supportive team culture

• Career Advancement: We love to promote from within! This is a proven stepping stone into automotive sales, finance, or corporate office administration.

How to Apply

Click "Apply Now" for immediate consideration. Qualified applicants will receive a text or phone screening from our hiring team within hours of submission.