Patient Services Rep I

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Description The Patient Services Representative facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a patient’s scheduled appointment. This includes obtaining all necessary demographic and financial information to ensure that the most accurate patient data is obtained and populated into the patient record. This role is also responsible for creating a positive patient experience and representing Savista and partner organizations in a professional manner. Essential Duties & Responsibilities: Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems. Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures. Verify insurance coverage and obtains authorization for all services requiring pre-certification. Process internal and out-going referrals, as needed, per department procedures Perform clerical functions as needed, including answering phones, taking messages, chart processing, faxing and scanning. Collect and process upfront deposits or set-up payment arrangements, as required Screen patient for Medicaid, Affordable care Act or hospital sponsored financial program and provides appropriate documentation and referral. Assist other team members where necessary Adhere to department policies and procedures related to verification of eligibility, benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served Participate in departmental performance improvement initiatives Minimum Requirements & Competencies: High school diploma or equivalent At least six months of experience working in a role within a customer-facing, fast paced environment with high volume of either calls or in-person requests. Experience communicating effectively with a customer and simplifying complex information. Ability to navigate Internet Explorer and Microsoft Office. Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics. Demonstrated ability to meet or exceed performance metrics. Ability to handle sensitive information and maintain HIPAA compliance Amount of travel required: None Preferred Requirements & Competencies: Six months of experience working within the registration process in a hospital or physician office setting, including demonstrated success obtaining patient demographic and financial information, handling insurance verification and obtaining authorizations. Knowledge of commercial and government insurance plans, payer networks, government resources, and medical terminology. Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $21.00 to $23.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Make sure to double check our website address; there is no period in our domain name other than ".com". Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided. California Job Candidate Notice