Operations Manager - White Plains, NY

ABOUT VEGIn 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work.THE JOBAs an Operations Manager, you’ll oversee day-to-day hospital operations, working closely with your Hospital Manager to drive culture, engagement, efficiency, and growth. Heading areas such as operations, the scribe program, and marketing, you’ll continuously find ways to say yes to elevating the VEG experience, empowering VEGgies to do the unexpected in their roles. By constantly seeking different ways to enhance the customer experience and achieve operational excellence, you’ll make a meaningful impact on both your team and the people and pets you serve.WHAT YOU’LL DOGuide and develop non-clinical hospital teams—including CECs, Scribes, and Inventory Coordinators—through recruiting, training, coaching, and performance managementFoster a strong, unified culture, aligning clinical and non-clinical teams to deliver an extraordinary customer experienceOversee daily operations, including team scheduling, financial reporting, inventory processes, and reconciliation of hospital systemsTrain and mentor VEGgies on delivering a customer experience that reflects our core values and the VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their petsMonitor key performance metrics (e.g., phone conversions, customer satisfaction, review platforms) and implement strategies to enhance resultsDevelop and manage inventory budgets and ordering systems to ensure accuracy, efficiency, and cost-effectivenessAssist hospital leadership in handling HR issues, conflict resolution, and succession planning for team growthHold daily team huddles and monthly meetings to inspire, align, and build connection across your teamEngage with customers and follow up post-visit to ensure satisfaction, reinforce care, and gather valuable feedbackPartner on local marketing efforts, community events, and rDVM outreach to grow hospital awareness and strengthen referral relationshipsWHAT YOU NEEDHigh School diploma required; associate’s or bachelor’s degree in business management or a related field preferred2 years of leadership experience; 5+ years of experience in a hospital environment preferredExperience with scheduling staff, recruiting, training, budgeting, facilitating developmental meetings, performance management, and building high-performing teams Advanced knowledge of computer programs and practice management softwareA clear communicator with high emotional intelligenceMust be willing to work in a noisy environment with strong or unpleasant odorsAvailability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needsWork well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU AREEmpathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectivesHave a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishmentsFeel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledgeHOW WE INVEST IN YOUCompetitive compensation, including base and 401K matchComprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counselingBased on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and successA BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipendClinical student loan repayment so you don’t need to worry about your student debtPaid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of familiesFlexible work schedules to support your life outside of workGenerous employee referral program, so our awesome people can bring in more awesome peopleAnd the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungryDEIAt VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.