Account Director, US Government [Group] - U.S. Region

Job Description

As a Government Account Director, this role will drive incremental group and meeting revenue across Federal and State Government segments by managing a portfolio of government agencies, contractors, and intermediaries. The position requires deep expertise in government procurement processes, decentralized buying environments, and complex stakeholder networks, enabling the identification and conversion of mission-driven lodging opportunities. Leveraging public funding insights and strategic account planning, the role partners across internal teams and hotel stakeholders to deliver compliant, scalable solutions that maximize revenue and market share within the government segment.

Your day to day

Strategic Account Management

• Understand Key Account(s) drivers, behaviors, values & opportunities
• Maintain relationships with multiple key contacts within all subsidiaries and/or business units to maximize revenue delivery
• Explore unique ways to drive returns (share shift, Mutual Value, partnerships, etc.)
• Anticipate & overcome objections through thoughtful research & consideration of potential solutions, impactful negotiation skills and creative problem-solving
• Prioritize time to think & strategize; create & execute a Strategic Account Plan
• Be a strategic leader of account team(s) as applicable
• Ensure all managed accounts have thoughtful account plans, strategies & actions to support maximizing market share opportunities for IHG; engage with customers as appropriate

Work Collaboratively

• Appropriately share information & ideas across stakeholder groups & IHG tools & resources to advance sales efforts
• Be a valued advisor sought out by others for guidance
• Exhibit the ability to influence without authority & successfully navigate a highly-matrixed organization
• Encourage & participate in open & honest dialogue amongst account teams, peers & leaders
• Champion interdependency & act as a liaison for Global Sales in cross-functional working groups

Sales & Business Acumen

• Possess end-to-end critical thinking skills: the ability to interpret & action data, articulate a business case, and evaluate ROI/financial impact of potential actions
• Has command, drives usage, and ensures team subject-matter expertise of all IHG sales tools & methodologies; leverages people & team resources to optimize revenue opportunities
• Research & action calculated risks to enhance our ability to close revenue & shift market share amongst key accounts
• Ensure team achieves yearly financial targets & business goals
• Embody a seeker mentality; always look for the next revenue opportunity within your accounts
• Owns and champions the vision and strategy of the specific industry grouping for which you are responsible, executing through a sound market business plan

What we need from you

• Bachelor's or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience.
• Minimum of 3 years of experience supporting the Government segment - on or above property
• Demonstrated experience with a deep understanding working with government customers. Understanding the nuances of government procurement
• Working with global companies with multiple stakeholders, cultural teams and complex buying processes.
• Demonstrated expertise in U.S. Federal and State government travel procurement processes , including RFP cycles, contract compliance, and government rate structures (e.g., per diem, ceiling rates), with the ability to align hotel offerings to regulatory requirements
• Deep understanding of government group and meeting demand drivers , including TDY travel, training exercises, mission-driven gatherings, and emergency response lodging, across military, federal agencies, and state entities.
• Proven ability to navigate decentralized decision-making environments , managing relationships across installations, agencies, and departments where lodging decisions are made at the local or unit level.
• Experience managing complex, multi-stakeholder government accounts , including coordination with intermediaries (TMCs, housing providers), contractors, and direct government buyers to capture group and extended-stay opportunities.
• Demonstrated capability to identify and convert non-traditional group opportunities , such as large-scale training events, base relocations, infrastructure projects, and disaster response, into incremental hotel revenue.
• Expertise in managing high-volume opportunity pipelines , prioritizing accounts based on revenue potential, mission alignment, and geographic demand across a large and fragmented government landscape.
• High level of adaptability and problem-solving ability to respond to rapidly changing government priorities, funding shifts, and operational constraints , ensuring continuity of business and revenue delivery.
• Demonstrated sales management experience in organizing, planning and executing large-scale sales segment plans from conception through implementation.
• Demonstrated knowledge of hotels and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills.
• Demonstrate a strong commercial acumen and hold a high-level understanding of operating in an owned managed and franchised environment. Experience with franchise organization or ownership constituencies is preferable. International experience or handling accounts with international scope is required.

Travel - 30-40%

Location - Remote: Candidate must reside in the United States within 1 hour proximity to a major US airport

The salary range for this role is $84,000.00 to $115,000.00 . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.


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About Us

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

About the Team

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.