Technology Operations Analyst

Job Description

Job Description

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something  big , together. 

 

We foster a culture built on five core values: 

·       Generosity First, : We lead with kindness. Our best work happens when we act in of others.

·       Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.

·       Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.

·       Passion for Positivity: We greet each day with warmth and possibility.

·       Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Technology Operations Analyst:

The Technology Operations Analyst plays a critical role in keeping technology services stable, efficient, and scalable across CAVA’s corporate and restaurant environments. This role combines operational support, systems administration, service coordination, reporting, and continuous improvement to help ensure Team Members have a seamless technology experience. The analyst partners across IT and the business to manage lifecycle activities, improve operational workflows, maintain accurate system and asset records, coordinate deployments and changes, and turn service data into actionable insights that reduce risk, minimize disruption, and support growth.

 

What You’ll Do:   

·    Support day-to-day technology operations across corporate, field, and restaurant environments by monitoring service health, coordinating operational workflows, and helping maintain reliable technology services.

·    Analyze incidents, requests, asset data, and service trends to identify recurring issues, surface root causes, and recommend improvements that enhance reliability and the end-user experience.

·    Coordinate onboarding, offboarding, provisioning, access changes, asset assignment, and lifecycle activities across Windows, macOS, mobile, and restaurant technology environments.

·    Administer and maintain core IT systems and operational tools, including endpoint management, identity and access management, collaboration platforms, ticketing systems, and asset management solutions.

·    Partner with technology and business stakeholders to coordinate escalations, maintenance activities, technology rollouts, and issue resolution.

·    Track service levels, backlog, aging tickets, and operational metrics; prepare reports and dashboards that support prioritization, transparency, and decision-making.

·    Maintain accurate documentation for systems, standard configurations, procedures, knowledge articles, and operational runbooks to improve consistency, scalability, and audit readiness.

·    Assist with technology refreshes, upgrades, deployments, and pilot programs by helping plan, test, communicate, and execute work with minimal business disruption.

·    Support vendor coordination and follow-through for hardware, software, and managed services to help ensure timely delivery, issue resolution, and accountability.

·    Help manage software licensing, asset inventory, configuration records, and technology standards to improve visibility, cost efficiency, and operational control.

·    Proactively identify manual work, process gaps, and control weaknesses and recommend more scalable, secure, and efficient ways of working.

·    Deliver a high-quality, customer-focused experience by communicating clearly, following through on commitments, and translating technical information into practical guidance for non-technical partners.

 

The Qualifications:

·       3+ years of experience in technology operations, IT support, service delivery, systems administration, or a related analyst role.

·       Experience supporting operational processes across endpoint management, identity and access, asset lifecycle, collaboration tools, ticketing, or knowledge management platforms.

·       Strong working knowledge of Windows, macOS, mobile devices, and basic networking concepts in a distributed or multi-site environment.

·       Demonstrated ability to analyze service metrics, investigate issues, identify trends, and recommend practical process improvements.

·       Experience managing multiple priorities, coordinating cross-functional work, and driving tasks to completion in a fast-paced environment.

·       Strong communication skills with the ability to translate technical details into clear updates and guidance for technical and non-technical stakeholders.

·       Experience creating and maintaining clear documentation, standard operating procedures, knowledge base content, and operational reports.

·       Understanding of IT operational disciplines such as incident, problem, change, release, asset, or vendor management.

·       Commitment to operational excellence and delivering a high-quality, customer-focused technology experience.

·       Experience with reporting, dashboards, or data analysis tools used to support operational decision-making is a plus.

·       Experience supporting retail, restaurant, hospitality, or other distributed operations is a plus.

·       Relevant industry certifications (e.g., ITIL, Microsoft, endpoint management, or service management) are a plus.

·       Proficiency in scripting and automation (e.g., PowerShell) is a plus.

 

 

Physical Requirements: (for all standard support center roles)

[ensure these correspond with the physical tasks of the position and are cleared by legal]

·       Ability to maintain stationary position to be able to operate a computer and other office equipment

·       Must be able to identify, analyze and assess details

·       For certain positions, must be able to occasionally move or transport items up to 50 pounds

·       Ability to communicate with others and exchange information accurately and effectively

·       Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable

·       Ability to work in a constant state of alertness and in a safe manner  

What we offer: (for all SC exempt positions)

[Consistent across all SC exempt positions]

·       Competitive salary, plus bonus and long-term incentives*

·       Early Wage Access!

·       Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community

·       Health, Dental, Vision, Telemedicine, Pet Insurance plus more!

·       401k enrollment with CAVA contribution

·       Company-paid STD, LTD, Life and AD&D coverage for salaried positions*

·       Free CAVA food

·       Casual work environment

·       The opportunity to be on the ground floor of a rapidly growing brand

·       All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.

*Indicates qualifying eligible positions only

*The posting range is an all cash range.

CAVA – Joining “A culture, not a concept”

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.  As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

*Posted range is all cash