Customer Service Representative

Superstar Customer Service AssociateTake care of the customer and your employees and the rest will take care of itself.-Founder - Albert M. SerraSerra Chevrolet Cadillac of Clarksville is setting customer service and parts sales records month after month...so we need to add Superstar Customer Service Associate to our team! This is your opportunity to make a final career move, as most of our team are long-time employees and will enjoy retiring from our store.Our entire team makes SERRA Clarksville the best place to work in Clarksville!Just a few more differences worth mentioning:Albert M. Serra Scholarship Program - awarding $1,000 annual scholarships (up to 5 years) for all qualifying dependent children of qualifying Serra associates to help pay for books, tuition, and/or room and board for post-secondary educationProfessional work environmentFuture Career Growth – we promote from within.Dealership Benefits:Top pay based on qualificationsMonthly BonusPaid training, vacations and holidays401K program with dealership participationHealth, dental, vision, life, accident, short- and long-term disability insuranceResponsibilities:Answer customer calls and establish follows-up with customersRespond quickly to internet, phone and live chat inquiries using email, scripts and templatesProvide customers with initial product information and direct them to the appropriate dealership resourcesEnsure that customers receive prompt, courteous, and effective service.Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership managementTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Job Requirements:High School diploma or equivalent (Preferred)Excellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsMust have a valid driver’s license and acceptable driving recordThe desire to be the bestAll applicants must be able to pass a pre-employment background check and drug screenJoin the best - Serra Clarksville!