Automation Field Service Technician

Automation Field Service Technician

The Automation Field Service Technician is responsible for maintaining, troubleshooting, and continuously improving automated and electro-mechanical systems across customer sites. This role emphasizes preventive maintenance (PM), reliability engineering, and data-driven troubleshooting to minimize downtime and improve system performance.

The technician supports a wide range of material handling and automation equipment, including AGVs, robotics, conveyors, racking systems, dock equipment, and related industrial automation technologies.

A minimum of 3-5 years of hands-on automation experience is required. This position requires strong technical competence, independence, ownership mindset, and the ability to travel extensively up to 100% as business needs require.

Will be responsible for the following:

• Performing and completing PMs & repairs.
• Facilitating work/repair request.
• Providing shift coverage at customer site if needed.
• Willing to be On Call.
• Communicating PTO coverage plans with direct manager.
• Coordinating and driving warranty requests
• Facilitating outside vendor work (PO process and billing)
• Facilitating all outside of scope work.
• Parts Ordering and Inventory Management (5S Inventory Skills)
• Filling out and completing daily work orders.
• Attending and completing monthly safety training requirements.
• Troubleshooting equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.
• Completing all repairs of equipment in a timely manner and by the manufacturer's repair guidelines.
• Judgment and Decision Making Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.
• Inspecting Equipment Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.
• Communications Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.
• Timely and accurate completion of all work orders and service records per the Concentric time standard.
• Maintain accurate and timely entry of work hours in Paylocity time keeping platform.

Safety

• All work must be completed in a safe manner.
• Safety requirements by customer and Concentric must be adhered to.
• Work areas will be maintained to ensure safety.
• Work areas will be kept clean and organized daily.
• Timely completion of Safety training modules.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as:
• PM Completion
• Tech Efficiency
• Customer Satisfaction
• Inventory Variance
• Work in Progress
• Safety
• Shop Cleanliness & 5S
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.

Requirements

• High School or GED Diploma required.
• Minimum 3-5 years' experience as an Automation Tech/forklift technician/automation bots/technology savvy.
• Strong Electrical troubleshooting skills, 480v,240v,24v, 48v.
• Able to read electrical schematics, wiring diagrams, hydraulic diagrams, pneumatic prints.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Strong Mechanical troubleshooting skills.
• Basic handyman and plumbing skills.
• Must understand how to troubleshoot and diagnose electrical components involving wiring diagrams and schematics, general abilities in laptop software to identify issues with automation equipment going offline.
• Manufacturer Training available on specific equipment for technician hired. Looking for someone with a strong skillset who is willing to learn, self-motivated, goal oriented, punctual, and professional, strong communication skills, solution-based mindset who is looking to grow.
• Specialty tools will be provided but must have own hand tools and willing to purchase what is needed to be successful in the role.
• Strong technology skills, strong office skills, self-motivated, organization skills, great communication skills, relationship building skills, team building skills, and works well under pressure in all situations.
• Must be able to pass pre-employment requirements.

Electrical - 480V, VFD's, Relays, Motor Controls, electric motors, HMI's, Contactors, Timers, Proximity Sensors/Switches, Electro-Mechanical background, Industrial Batteries. Allen Bradley PLC experience a plus!

Mechanical - Gear boxes, Chains, Sprockets, MHE Equipment, Dock, and Door experience. Arc, Mig, and Tig welding experience preferred.

This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, up to 8 hours; use hands to lift, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility location. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.