Technical Program Manager, Billing

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the Role

Anthropics billing surface is growing fast. New products new regions and new channels all need to be metered priced invoiced and reconciled and the work to make that happen crosses billing engineering GTM systems finance and support teams. Today much of it runs on escalations rather than programs.

Were hiring a Technical Program Manager to own the cross-functional programs in this space. Youll partner closely with billing engineering GTM systems finance and treasury product and support and give leadership a single clear view of priorities dependencies and progress.

Responsibilities

• Drive the cross-team programs that build billing platform foundations from scoping and tradeoff decisions through delivery
• Standardize how new commercial work enters billing: a framework driven intake clear owners and sequenced dependencies across billing teams and their stakeholders
• Own the promotions program end to end: one repeatable path from proposal to configuration to reconciliation for both self-serve and sales-led programs
• Own commercialization and launch readiness for billing: no new product or SKU launches without pricing metering invoicing and reporting in place
• Own the change process for the charge pipeline
• Run payments operations programs in partnership with finance and treasury including currency and FX

You may be a good fit if you

• Have 6 years of technical program management experience with a track record of owning cross-functional programs end to end
• Can reason about metering invoicing and payment flows and the data pipelines behind them
• Have run launch readiness programs where a new product needed its commercial and billing path in place before it shipped
• Can build trust with engineers finance and treasury partners GTM systems product and support teams and translate between them
• Are comfortable driving outcomes across teams that dont report to you
• Would rather build a repeatable process than keep fixing the same problem by hand

Strong candidates may also have

• Experience with promotions or credit programs or enterprise billing platforms
• Familiarity with FX treasury month end close or reconciliation
• Background in payments operations billing platform or quote-to-cash product management
• Familiarity with chargeback and refund operations

The annual compensation range for this role is listed below.

For sales roles the range provided is the roles On Target Earnings (OTE) range meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$290000 - $365000 USD

Logistics

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage: Learn about our policy for using AI in our application process.

Required Experience:

IC