Customer Service Representative

Job Title

Primary Responsibilities:

• Call/Take phone calls from homeowners and retailers in their respective areas
• Contacts home owner and evaluates cosmetic repairs needed from list they supplied
  • Verify correct home owner information, phone numbers, email address, home location physical address
  • Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
  • Contact retailers regarding and lot or display model re-work
• Assign technician to home owner within their geographic location
• Writes Work Orders for Service Technicians/Contractors
  • Writes up parts needed
  • Attaches Dcor Page for home and any schematics needed to complete repairs at job site
  • Arranges best way to get parts to technician;
• Finalize work orders, and determinations for state close out in system (Deacom)
• Coordinate and prioritize work orders with Service Manager, and service team through meetings
• Review completed work orders for any flaws, or inadequacies on technician's part.

Qualifications

Skills:

Preferred Customer Service: Novice

Customer Interaction: Intermediate

Critical Thinking: Novice

Communication Skills: Novice

Attention to Detail: Novice

Behaviors:

Required Team Player: Works well as a member of a group

Motivations:

Required Self-Starter: Inspired to perform without outside help

Education:

Preferred High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.