Quality Supervisor

Job Description

Job Description

Quality Supervisor (Day Shift - B Schedule)

About the Role

We are seeking a Quality Supervisor to lead daily quality operations in a manufacturing environment. This role is responsible for coordinating the activities of In-Process Inspectors (IPI) and Final Inspectors, ensuring products meet customer and company quality standards, and prioritizing testing activities based on customer shipment requirements.

The Quality Supervisor serves as a hands-on leader who drives quality performance, supports continuous improvement initiatives, resolves quality issues, and promotes a strong culture of safety, teamwork, and accountability.

Shift: Day Shift (B Schedule)

Key Responsibilities

Team Leadership & Operations

• Lead, direct, and coordinate the daily activities of Quality Team Members, including In-Process Inspectors and Final Inspectors.
• Organize workflow, staffing, and schedules to meet production and testing requirements.
• Conduct team meetings and communicate departmental objectives, priorities, and performance expectations.
• Create a collaborative environment that promotes teamwork, accountability, employee development, and continuous improvement.
• Review employee performance and administer coaching, training, and disciplinary actions as needed.
• Partner with Human Resources on recruiting, interviewing, onboarding, training, and certification activities for quality personnel.

Quality Management

• Develop, implement, and maintain quality control systems, processes, and procedures.
• Establish and monitor standards for inspecting, testing, and evaluating product quality, precision, accuracy, and reliability.
• Review quality concerns, hold tags, and stop tags, and ensure corrective actions are implemented and completed.
• Investigate customer complaints and coordinate appropriate corrective and preventive actions.
• Ensure finished products comply with customer specifications, company standards, and applicable manufacturing requirements.
• Support root cause analysis, troubleshooting activities, and quality improvement initiatives.

Testing & Technical Support

• Prioritize cable and raw material testing activities based on customer shipment schedules.
• Review testing procedures, test results, documentation, and product qualification activities.
• Monitor testing operations and provide technical support to resolve quality and process issues.
• Assist with the development, implementation, and training of testing procedures.
• Support product and manufacturing teams by gathering, analyzing, and reporting quality-related data.

Reporting & Compliance

• Maintain required daily, weekly, and monthly reports, audits, and documentation.
• Review and prepare reports related to safety, attendance, production output, corrective actions, and procedure updates.
• Ensure compliance with company policies, quality standards, and manufacturing procedures.
• Track workforce planning and staffing requirements to support current and future business needs.

Safety Leadership

• Serve as a role model for safe work practices and behaviors.
• Promote compliance with health, safety, and wellness policies and procedures.
• Ensure proper use and storage of personal protective equipment (PPE).
• Champion safety initiatives and foster a culture where employee health, safety, and wellness are top priorities.

Minimum Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Business, or a related technical discipline.
• 2-4 years of quality experience or experience in a related field.
• 5-7 years of manufacturing experience with significant exposure to quality management practices.
• 3-5 years of leadership experience supervising, coaching, and developing employees.
• Previous supervisory or management experience in a manufacturing environment.
• Knowledge of quality control systems, inspection methods, testing procedures, and quality assurance principles.
• Strong problem-solving, analytical, organizational, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Effective verbal and written communication skills.

Preferred Qualifications

• Experience leading quality teams within a manufacturing or industrial production environment.
• Experience with customer complaint investigations, corrective action processes, and continuous improvement initiatives.
• Familiarity with quality reporting, auditing processes, and manufacturing compliance requirements.
• Experience training, mentoring, and developing technical personnel.