Director of Housekeeping

Overview Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the housekeeping and laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As the heart of the house, the housekeeping department strives to maintain impeccable cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place and supports a positive work environment for all associates. Responsibilities Maintain cleanliness standards and a consistent guest experience, as documented in Medallia and AAA, and execute all Omni Hotels facility standards and guidelines. Resolve difficult or unusual problems arising with Guests, while maintaining good Guest relationships and demonstrating outstanding hospitality through corrective action. Ensure a smooth, efficient, and economic operation in the Housekeeping department. Specify and purchase supplies and record all data pertaining to the Housekeeping department. Effectively monitor and facilitate the housekeeping department's role in the property’s preventative maintenance CARE program throughout the hotel. Maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness. Effectively coach and counsel associates and managers as needed and complete performance evaluations. Maintain open and clear communication with all departments and guests to ensure consistent service. Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. Close coordination and communication with other internal departments. Maintain close interactions with the front office to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas are at peak operational levels. Oversee staff scheduling, OnTrack/Dayforce, and payroll cost controls. Maintain Housekeeping turnover to an acceptable level. Directly control the issuance and retrieval of associate uniforms. Administer the Lost and Found department, ensuring all Omni Hotel standards are met or exceeded. Directly control the key control program for all Housekeeping associates. Monitor all guest requests to ensure they are met within the prescribed time limits. Inspect and tour all public areas several times daily. Inspect all VIP rooms daily. Maintain and administer quarterly linen inventories and be responsible for action plans to address shrinkage. Develop master cleaning schedules and administer accordingly. Monitor all Housekeeping inventories to ensure adequate supplies are always available, and complete an analysis of amenity consumption. Ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line. Champion the "All In" Omni culture. Qualifications A minimum of 5 years of Housekeeping supervisory experience in hospitality is required. Previous experience in a luxury hotel environment required. 2 years minimum of Director of Housekeeping leadership experience required. Must have the ability to lead, motivate, and develop others. Ability to communicate (verbally and in writing) in English. Ability and willingness to stand for an entire shift. Ability and willingness to bend, stretch, reach, and push moderate to heavy weights. Equal Employment Opportunity Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr