Account Executive - AI Solutions

Founding Account Executive - AI SolutionsRetention Express is an Atlanta-based AI Customer Experience company helping SMB and Mid-Market businesses automate customer engagement, reduce churn, improve customer experience, and increase revenue through our Omnichannel AI Customer Experience Platform.This is not a traditional sales role. This role is expected to generate a significant portion of its own pipeline through outbound prospecting, networking, referrals, and strategic partnerships. We are hiring two Founding Account Executives - AI Solutions who can drive revenue, own customer outcomes, and help shape how AI is deployed in real-world customer operations.You will be responsible for selling Retention Express's omnichannel AI customer engagement platform, while staying close to the customer to ensure success, adoption, and long-term value.What You'll DoRevenue Generation & Sales ExecutionOwn the full sales cycle: outbound prospecting, discovery, demo, proposal, and closeSell consultative AI customer engagement solutions that deliver measurable operational and financial outcomesBuild and manage a pipeline of SMB and Mid-Market businesses across membership, subscription, automotive, home services, healthcare, legal, property management, and other high-volume consumer service industriesIdentify customer pain points and position solutions tied to ROI, cost savings, and revenue impactSolutioning & Customer EngagementTranslate real-world operational challenges into AI + human solutionsCollaborate with internal teams to design tailored customer playbooksCommunicate technical and operational value to business and non-technical stakeholdersPost-Sale Ownership & ExpansionStay engaged post-sale to ensure successful onboarding and adoptionParticipate in periodic AI quality reviews to ensure customer conversations reflect brand objectivesIdentify upsell and expansion opportunities across accountsBuild & Improve the Sales MotionContribute to refining messaging, pricing, and go-to-market strategyProvide feedback from the field to improve product, positioning, and onboardingHelp build scalable sales playbooks as we growQualificationsWe're Excited About You Because You...2–5 years of experience in SaaS sales, Telecom, CCaaS, or BPO environmentsProven ability to build and manage a sales pipeline, close deals, and hit or exceed targetsDemonstrated ability to sell complex or consultative solutions with multiple stakeholdersStrong understanding of subscription-based business models and customer experience operationsAbility to quickly learn and sell technical solutions (AI, automation, CX tools)Excellent communication and presentation skillsPreferred (Not Required)Experience selling AI solutions, automation tools, SaaS, enterprise software, or call center technologyFamiliarity with Zendesk, Freshdesk, or omni-channel customer support platformsMaintain accurate forecasting, pipeline management, and activity tracking within Salesforce, Pipedrive, GHL, HubSpot, or similar CRM platformsExposure to SMB to Mid-Market or growth stage customersExperience in startup or scale-up environmentsWho You AreYou take ownership—you don't wait to be told what to doYou are resourceful, proactive, and comfortable working in ambiguityYou care about outcomes, not just activityYou can connect technology to real business valueComfortable engaging with everyone from frontline support teams to CEOs, COOs, and Private Equity executivesBasic understanding of APIs, workflows, or digital transformation conceptsWhy Join Retention ExpressWork directly with leadership and influence the growth of a new AI offeringHelp define the future of AI-powered customer experience as one of our first dedicated AI sales hiresHigh visibility and opportunity for rapid career advancementBeing part of a company at the forefront of AI in customer experienceCompetitive compensation with strong upsideRemote flexibility with a performance-driven cultureWhat We Can Offer YouRetention Express offers a competitive salary based on proficiency in the required skills and/or years of experience.• Flex time and PTO• Remote work• Some travel regionally and nationally• Free monthly car wash membership• Benefits includedCompensation & IncentivesBase Salary: $55,000–$75,000Uncapped Commission Structure tied to Monthly Recurring Revenue (MRR)On-Target Earnings: $120,000–$140,000+Additional incentives tied to new revenue closed and account expansionEmployment Status: This is a full-time exempt position.At-Will Employment: Employment with Retention Express is at-will.Commission: Commission eligibility and payouts are governed by the company's written compensation plan.We are proud to be an equal-opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.