Patient Care Technician (PCT)

Job Description

Job Description

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

At WellNow Urgent Care you’ll enjoy:  

• Competitive salary.
• Parental leave.
• Continuing education opportunities 
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with a company match for your future financial security.
• Free urgent care visits for you and your immediate family members.
• Scrubs provided to ensure a professional and comfortable work environment.
• Opportunities for promotional growth as we continue to expand our presence.
• Monthly bonus based on your performance and productivity.

Essential Job Functions:

• Responsible for taking patient history and obtaining vital signs.
• Perform basic testing or screenings such as: vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing.
• Perform necessary phlebotomy for collection of laboratory samples, if certified.
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples.
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels.
• Insure sterile technique, instrument cleaning and sterilization, proper use of the autoclave.
• Schedule and coordinate necessary records for ancillary care for patients.
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation.
• Maintain confidentiality with all patient information (HIPAA).
• Ensures equipment is in working order.
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed.
• Maintains examination rooms and stocks necessary medical supplies.
• Performs duties to ensure good patient flow.
• Registration duties: explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing - Properly collect and record payments, complete registration screen in a timely manner.
• Accompany the provider to the bedside.
• Accurately and thoroughly documents the patient’s medical history, physical exam, and procedures.
• Completes transcription as requested.
• Perform tasks to improve provider efficiency during the course of a shift.
• Greet and registers patients.
• Answers and appropriately triages phone calls.
• Takes payments for visits.
• Printing, scanning, and faxing reports.
• Other front desk and cleaning responsibilities as assigned.
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies.
• Document physical examination findings and procedures as performed by the provider.
• Scribes the results of laboratory and radiographic studies as dictated by the provider.
• Scribes the correct time of patient care related activities.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training. 

Minimum Job Qualifications:

• 1+ years’ experience in a Patient Care Tech role or equivalent preferred.
• Ability to identify equipment problems and correcting or notifying team leader.
• Ability to apply written instructions and standardized work practices.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Able to withstand physical & mental demands: standing, walking, stooping, and bending.  Requires ability to move equipment and transfer patients. 
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner.
• Up-to-date on injections, and provide documentation, as per OSHA guidelines.
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Basic computer skills, including the use of Electronic Medical Records (EMR).
• Demonstrated ability to type at least 45 words per minute.
• Strong communication skills, including grammatical, spelling and verbal.
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
• Capable of working well on a team.
• Friendly and customer service oriented.
• Ability to manage high call volume.

Education Qualifications:

• High School Degree or equivalent required.

Licensure and Certification Preferences: 

• EMT Basic certification preferred.
• Medical Assistant certification through one of the preferred following programs: 
• Clinical Medical Assistant (CCMA) - National Healthcareer Association.
• Certified Medical Assistant (CMA) – American Association of Medical Technologists.
• Registered Medical Assistant (RMA) – American Medical Technologists.

WellNow is an EOE