Senior Case Manager

Senior Case Manager

The Senior Case Manager serves as the primary point of contact for law firms and plaintiffs throughout the funding process. This role requires strong organizational, communication, and analytical skills to manage case files, evaluate case documentation, and coordinate the flow of information across settlement advance transaction process. The role is responsible for overseeing complex case files, maintaining relationships with key law firms, and funding and discount decisions within their authority. This role also serves as a mentor and resource for other team members, helping ensure consistency, accuracy, and responsiveness.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Case Intake & File Management
• Receive and review applications for settlement advances.
• Gather necessary documentation from plaintiffs and attorneys, including police reports, medical records, insurance information, and demand letters.
• Coordinate document execution for funding agreements and lien filings.
• Provide clear and empathetic communication to clients regarding application status, requirements, and funding process.

• Case & Relationship Management
• Maintain accurate and up-to-date records in case management and CRM systems.
• Serve as lead point of contact for high-value and key law firm relationships.
• Manage complex and higher-risk cases requiring additional review and discretion.

• Compliance & Risk Control
• Ensure all cases are processed in accordance with company policies, state regulations, and ethical guidelines.
• Track outstanding liens and monitor repayment status post-settlement.
• Flag and escalate potential risks or discrepancies to management.
• Process repayments according to company policy.

• Funding & Discount Authority
• Exercise elevated authority for approving settlement advances, disbursements, and discounts within established thresholds.
• Identify exceptions and recommend adjustments to management when outside authority limits.

• Team Support & Mentorship
• Provide guidance, best practices, and informal training to Case Managers.
• Monitor workflow, help balance caseloads, and ensure deadlines are met.
• Model professional communication with attorneys, plaintiffs, and internal stakeholders.
• Work closely across all departments to ensure seamless execution of funding transactions. Facilitate communication and coordination among all parties involved.

Other duties as assigned.

Desired Knowledge, Skills, and Abilities

• 5+ years of experience in legal funding, personal injury law, legal services, financial services, case management, or a related field.
• Bachelor's degree in finance, business administration, legal studies, or a related field preferred.
• Experience working directly with law firms, attorneys, paralegals, and plaintiff clients.
• Strong understanding of personal injury litigation, case lifecycles, and settlement advance or legal funding processes; funding experience is strongly preferred.
• Ability to communicate professionally with plaintiff clients and law firms throughout the intake and funding process.
• Excellent customer service and relationship-management skills with the ability to build trust and maintain strong partnerships with law firms and clients.
• Highly detail-oriented with strong data entry, documentation, and organizational skills.
• Proficiency with CRM and case management systems (such as Salesforce) and Microsoft Office Suite.
• Ability to quickly learn compliance requirements, financial service workflows, and internal funding procedures.
• Bilingual (Spanish) candidates are strongly preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 10 pounds at times.

Travel Requirements

• Less than 5% of the time, but occasional travel may be necessary.

*This role will be fully remote or hybrid in Alpharetta, GA (preferred)