Incident Coordinator - WI

Corporate Incident Coordinator

The Corporate Incident Coordinator will be responsible for reviewing, investigating, initializing responses, and documenting all incidents that occur in connection with Southeastrans Inc.'s ("SETI") Non-Emergency Medical Transportation ("NEMT") Contracts. This position will be directly responsible for the daily, monthly, and annual reporting of incidents for SETI contracts. The position will provide management with reports summarizing investigative findings and resolutions of individual incidents, aggregate individual incident reports monthly, and analyze incidents to identify the potential quality of service issues to identify patterns or trends. Duties also include oversight of the Company's Incident software, incident reporting functions, and other compliance-related functions, as assigned.

Essential Functions:

• Create a written record to summarize incidents on both an individual and monthly basis
• Investigate and manage investigations related to incidents
• Communicate with providers, members, and facilities as needed
• Responsible for managing the Company's incident investigation, reporting, and resolution process as it relates to the NEMT provider network
• Review all accident/incident reports for accuracy
• Mandate and enforce proper incident guidelines for all operations.
• Assist all state managers in reviewing and submitting incident documents
• Maintains and manages Intelex, the Company's accident and incident software
• Create reports and analyze incidents monthly, noting any patterns or trends
• Identify and administer any appropriate resolutions, including corrective action
• Work with the Compliance Manager's to schedule driver remedial training as needed
• Maintain communications with MCOs/ clients for incident reporting
• Maintain reports and keep management informed of relevant issues
• Review and distribute inquiries to review for state managers
• Regular and predictable attendance Monday Friday (8-5/ 9-6)
• Assist SETI legal counsel in document retrieval as needed
• Accountable for the preparation and submission of reports to comply with internal and contractual requirements
• Maintain electronic records of incidents
• Maintain and update the Company Incident tracking spreadsheet
• Submit appropriate data to Southeastrans' database in a timely manner
• Communicates information to key staff and departments
• Maintain the tracking of follow-up actions required on incident reporting for the company
• Submits weekly reminders of insurance expirations to approved distribution lists
• Follows all Southeastrans policies and procedures
• Report and communicate with management to resolve issues
• All other duties as assigned

Qualifications Required:

• Exceptional written and verbal communication skills with administration and external parties.
• Able to work collaboratively, diplomatically, and with integrity in problem identification and problem-solving activities.
• Strong organization and follow-up skills.
• Ability to observe and understand business processes and to ensure processes are documented accurately
• Able to handle highly confidential and sensitive information
• Must adhere to HIPAA standards
• Ability to work extended hours when the workload necessitates, which could include weekends, evenings, and holidays.
• Professional appearance
• Ability to lift 50 lbs.
• Ability to stand or sit for long periods of time
• Ability to be flexible with their schedule (could require weekends, evenings, and holidays)
• Ability to multi-task
• Ability to work in a fast-paced environment
• Meet contractual requirements for NEMT providers
• Positive attitude

Minimum Required Education:

• Bachelor's Degree from an accredited College or University and/or commensurate experience in compliance
• Strong writing skills
• Strong communication and organization skills
• Strong investigative skills
• Proficient in Microsoft Office software (Word, Excel, Access, PowerPoint).