Customer Service Associate III

Customer Service Associate IIITexas A&M International University Bursar's OfficeProposed Minimum Salary $14.43 hourly Job Location Laredo, Texas Job Type StaffJob SummaryThe Customer Service Associate III, under general supervision, provides general information, administrative support, and customer service to multiple departments, programs or offices. Supervises work of other Customer Service staff.Essential Duties and ResponsibilitiesSupervises daily service area activities. Provides training and advice to other support personnelServes as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures.Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office.Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents.Minimum RequirementsEducation – High school diploma.Experience – Five years of related experience.An equivalent combination of education and experience may be considered.Preferred Education and ExperiencePost Secondary Education – Bachelor's degree preferred.Experience - Providing responsible office/secretarial support and assistance in a higher education setting.Knowledge and AbilitiesKnowledge of:Word processing, spreadsheet, and database applications.Ability to:Multitask and work cooperatively with others.Strong verbal and written communication skills.Strong customer service skills and detail-oriented.Preferred Knowledge and ExperienceAdvanced knowledge of word processing, spreadsheet and database applications, particularly with Microsoft Office Tools.Bilingual English-Spanish.One to two years of experience in customer service.Experience working with sensitive or confidential information.Licensing / Professional Certification – None.Physical Requirements – General office environment.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Supervision of OthersThis position generally does not supervise employees.Other RequirementsEvening and weekend work may be required.Position requires on campus, face-to-face interactions.Position requires maintaining a regular schedule of attendance on campus and in the workplace.Salary: $14.43/hourlyINSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials. The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:ResumeCover Letter3 professional references and their full contact informationUnofficial transcripts (if applicable)All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.Equal Opportunity/Veterans/Disability Employer.