Intake Coordinator

Intake Coordinator

Location: Grand Rapids, MI
Pay: $18.00 per hour
Job Type: Full-time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled
Benefits: After 90 days: Earn accrued sick and vacation time, medical, dental, vision, and hearing benefits, voluntary life insurance and supplemental insurance options available, and more!

About the Role


At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This leadership role ensures the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You'll maintain admissions operations, coordinate outreach efforts, and provide comprehensive support to applicants, families, and community members while upholding the highest standards of our mission.


What You'll Do

Program Leadership & Coordination

• Oversee daily intake operations and admissions process

• Supervise and support Intake Clerk

• Maintain program integrity and best practices

• Participate in data quality meetings with ARC Command

• Coordinate with program staff and community partners

Intake Management & Assessment

• Conduct comprehensive eligibility assessments

• Manage intake documentation and electronic records

• Process admissions through referrals, phone calls, and walk-ins

• Ensure compliance with program policies and procedures

• Complete and document intake testing procedures

Community Outreach & Statistics

• Lead community outreach for recruitment and retention

• Build relationships with referral agencies and stakeholders

• Maintain current community resource listings

• Gather and review center statistical data

• Report daily center census and maintain accurate records

Documentation & Compliance

• Oversee electronic records management

• Coordinate with external agencies (courts, probation, parole)

What You Need

Required

Required Education & Experience

• High School Diploma or Equivalent

• Supervisory experience required

• Computer literacy required

• Valid driver's license and ability to qualify for TSA insurance

• Commitment to Christian principles

Skills & Abilities

• Leadership and supervisory capabilities

• Strong organizational and documentation skills

• Excellent communication and interpersonal abilities

• Database management proficiency

• Community outreach experience

Physical Requirements

• Ability to speak, hear, and see clearly

• Manual dexterity for computer operation

• Capability to lift/move up to 20 pounds

Work Environment

• Office-based setting

• May include evenings and weekends

• Local travel required

• Occasional overnight travel for training/events

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.