Lakeside Spa & Fitness Center Manager

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreProvides a Four Diamond and more service and spa operation. Directs and coordinates the development and accomplishment of spa productivity, guest satisfaction, membership sales and activity, team member satisfaction and financial goals.Essential Functions and ResponsibilitiesOversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibilityResponsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activitiesResponsible for hiring, scheduling, termination and disciplinary actions as relates to team memberResponsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness CenterEnsure all staff maintains required licenses and certifications as required by lawDevelop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness CenterEnsure all membership sales are handled in a professional manner, observing all local, state and federal regulationsAssist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness centerAttend all training sessions and meetings as requiredSupportive Functions and ResponsibilitiesPerform special projects or other responsibilities as assigned. Promotes and applies team work skills at all times.Exceeding guest expectations with exceptional levels of serviceIs polite, friendly, and helpful to all guests, management, and fellow team membersExecute emergency procedures in accordance with hotel and Loews StandardsComplies with required safety regulations and proceduresComplies with Hotel standards, policies and rulesRecycles and conserves energy whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsParticipate in task forces and committees as requestedQualificationsRequired:Able to promote and maintain a professional working environment at all timesAble to attend in conformance with all Loews StandardsThorough knowledge of hotel spa operationsGeneral knowledge of all hotel departmentsExcellent written and verbal communication skillsEffective leadership, organizational and management skillsAblity to excel in a fast pace environmentAbility to multi taskProficient in Microsoft Office, to include Word, Excel and PowerPointAbility to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlinesAbility to converse professionally with upset guests, supervisors and team members during tense situationsAbility to work a flexible schedule to include nights, weekends and holidaysPreferred:Knowledge of ProSalonSummaryLocation: AZ - Tucson - Loews Ventana CanyonType: Full time