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Deputy Chief Operations Officer

GPAC

Shreveport, LA

Deputy Chief Operations Officer (DCOO)

Second-in-command to the COO | Execution-Focused Operational Leader

A local Community bank is searching for a 2nd-in-command, Deputy Chief Operations Officer. This is part of a succession plan. The Deputy COO ensures the bank's day-to-day operations run smoothly while executing the strategic vision set by the CEO and COO. This role bridges strategy and execution turning high-level plans into measurable operational performance.

Job Responsibilities

Operational Leadership

  • Oversees daily operational workflow across branches and back-office functions
  • Improves efficiency in loan processing, deposit operations, treasury services, and customer service functions
  • Drives consistency across multiple markets (Baton Rouge, NOLA, Jackson, etc.)

Process & Risk Management

  • Identifies bottlenecks and improves internal controls
  • Partners with Compliance, Risk, and BSA to ensure operational integrity
  • Prepares departments for audits and regulatory exams

Technology & Systems Oversight

  • Works closely with core systems, LOS platforms, and digital banking initiatives
  • Helps implement operational tech upgrades
  • Manages vendor relationships and contract negotiations

Team Development

  • Coaches operational leaders
  • Implements performance metrics
  • Builds scalable infrastructure for growth

Strategic Execution

  • Translates strategic growth goals (asset growth, branch expansion, market entry) into operational readiness
  • Ensures staffing, systems, and policies can support expansion

Ideal Background

  • 10+ years in banking operations
  • Experience with nCino and CECL Software preferred
  • Experience in larger community or regional bank settings
  • Strong understanding of loan operations, deposit ops, and treasury services
  • Regulatory exam exposure
  • Experience with SOX Controls
  • Process improvement or Lean/Six Sigma experience is a plus
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Vacancy posted 5 days ago
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