Intake Coordinator

Intake Coordinator (Full-Time)

BraveBe Child Advocacy Center | Lincoln, Nebraska

We believe every child deserves safety, dignity, and a future filled with hope. BraveBe Child Advocacy Center responds to child abuse through a collaborative, trauma-informed team approach designed to reduce trauma, seek justice, and provide hope and healing for children and their families.

We're looking for an organized, detail-oriented, and compassionate Intake Coordinator who enjoys bringing people together, coordinating information, and keeping important processes running smoothly. This position plays an essential role in connecting law enforcement, child welfare professionals, and BraveBe's direct service team to ensure children and families receive a timely, coordinated response.

About the Role

As the Intake Coordinator, you'll serve as an important connection point between BraveBe, law enforcement, the Nebraska Department of Health and Human Services (NDHHS), and other multidisciplinary team (MDT) partners.

You'll coordinate the intake and scheduling process for cases referred to BraveBe, helping ensure that critical information is collected, communicated, and organized so our direct service professionals can respond effectively to the needs of children and families.

This position combines case intake, scheduling, information management, communication, and administrative support. You'll work closely with program managers, directors, and partner agencies to coordinate case responses, maintain accurate records, and help ensure appropriate staffing and coverage.

In addition to intake responsibilities, you'll be part of BraveBe's administrative team, providing front desk coverage and supporting the daily operations of the organization.

This is a great opportunity for someone who thrives in an organized, fast-paced environment, enjoys coordinating multiple priorities, and wants to contribute to meaningful work behind the scenes that directly supports children and families.

What You'll Do

Coordinate Case Intake & Scheduling

• Serve as the primary point of contact for partner-agency referrals and case intake information.
• Coordinate with law enforcement and NDHHS to facilitate timely case scheduling in accordance with established protocols and priorities under Nebraska Revised Statute § 28-730.
• Collect, review, and organize required intake information to ensure case records are complete and accurate.
• Review accepted reports of child abuse and neglect received through the Nebraska Child Abuse and Neglect Hotline and law enforcement to ensure relevant information is available to team members.
• Communicate urgent referrals, scheduling concerns, and case-related issues to appropriate program managers and directors.
• Follow up with partner agencies and team members to obtain missing information and ensure scheduling and documentation requirements are met.

Support Team Scheduling & Coordination

• Maintain and update calendar rotations for direct service staff in coordination with program managers and directors.
• Coordinate staffing assignments and coverage based on case volume, scheduling needs, and established protocols.
• Communicate staffing gaps, scheduling conflicts, and coverage needs in a timely manner.
• Work collaboratively with direct service staff and program leadership to support efficient case coordination and response.
• Maintain accurate and up-to-date records of case information, communications, scheduling, and other relevant documentation.

Maintain Accurate Records & Information Systems

• Enter and maintain case information within BraveBe's client management system, ensuring accuracy, completeness, and confidentiality.
• Assist with quality assurance activities within the client management system as assigned by program directors.
• Maintain organized intake records and follow established procedures for handling confidential information.
• Communicate effectively with partner agencies and internal team members to ensure information is shared appropriately and efficiently.

Provide Administrative & Organizational Support

• Serve as a member of BraveBe's administrative team, working closely with Program Support Staff to support daily operations.
• Assist with assigned administrative responsibilities, including front desk coverage, greeting visitors, answering phones, and directing inquiries as needed.
• Provide general administrative support to help maintain an organized, welcoming, and efficient office environment.
• Participate in regular team meetings, training, and organizational activities.

What You Bring

• Associate degree required; bachelor's degree in clerical administration, social work, psychology, or a related field preferred.
• At least one year of experience working in an office environment, scheduling, child welfare, child advocacy, or a related field.
• Knowledge of child welfare laws and regulations and local resources and services available to children and families preferred.
• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, including the ability to communicate professionally with diverse stakeholders.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams, and the ability to learn and navigate database and client management systems.
• Ability to work independently, exercise sound judgment, and maintain accuracy in a fast-paced environment.
• Strong interpersonal skills and the ability to work collaboratively with professionals from multiple agencies and disciplines.
• A commitment to confidentiality, professionalism, and BraveBe's mission of protecting children and supporting families.

We're looking for someone who is dependable, resourceful, and comfortable managing details while keeping the bigger picture in mind. The right person understands that timely communication and accurate coordination play an important role in ensuring children and families receive the services they need.

Benefits That Support You

Working in child advocacy is meaningful work, and we believe our employees deserve meaningful support in return. BraveBe offers a comprehensive benefits package for eligible full-time employees, including:

Health & Wellness

• Medical insurance (70%–80% employer-paid, depending on plan selection)
• Dental and vision insurance (80% employer-paid)
• Mental health services covered at 100% (in-network, outpatient care)
• Employer-paid life insurance and short- and long-term disability
• Employee Assistance Program for you and your family

Time to Recharge

• 14 paid holidays annually
• Generous paid time off, including vacation and health leave
• Paid parental leave to support your family

Financial Security

• SIMPLE IRA retirement plan with up to 3% employer match after one year of full-time employment

Growth & Development

• Comprehensive onboarding and continued professional development.
• Specialized training opportunities related to child maltreatment, child advocacy, and intake processes.
• Supportive leadership and a collaborative team culture

Role Details

• Schedule: Full-time, Monday–Friday, 8:30 a.m.–5:00 p.m. (40 hours per week).
• Classification: Nonexempt/hourly under the Fair Labor Standards Act (FLSA).
• Compensation: Starting pay range of $17.00–$19.00 per hour, depending on experience.
• Work Environment: Office-based at BraveBe's Lincoln location.
• Reports To: Director of Medical and Advocacy Services.
• Overtime: Overtime is not authorized.

Additional Requirements

• Must have access to a reliable vehicle, possess a valid driver's license, and maintain proof of automobile insurance.
• Must successfully complete a criminal history background check prior to employment and participate in subsequent background checks every two years.
• Must maintain strict confidentiality and comply with all applicable ethical standards, organizational policies, and mandated reporting requirements.

Physical & Work Environment: This position requires prolonged periods of sitting while using a computer and telephone to coordinate schedules and manage communications. Strong communication skills and sustained attention to detail are essential. The role may involve occasional lifting of office supplies or files, generally not exceeding 20 pounds, and the ability to operate standard office equipment.

Our Commitment

BraveBe is an equal opportunity employer committed to building a welcoming workplace where every individual feels valued and respected. We do not discriminate on