Make An Impact - Senior Director, Network & Member Solutions

Senior Member Solutions Manager

Make An Impact (MAI) is a 501(c)(3) network of 700+ purpose-driven organizations across more than 24 states. We strengthen the nonprofit and health and human services sector by connecting members to each other, to vetted solutions, and to a shared data platformso that mission-driven organizations can do more, prove their impact, and sustain their work.

About the Role

This is a senior, build-and-launch role at the center of the MAI ecosystem. You will be driving growth and engagement of our membership, while building a portfolio of "member solutions"vendors whose products and services support the sector. You'll identify and match solutions to member needs, facilitate adoption, and deploy grant-funded incentives to ensure affordability, all while championing MAI and our data platform.

It's a role for a self-starter who is energized by creating structure where little yet existssomeone with real entrepreneurial drive and a genuine member-first ethic. You'll work remote-first and show up in person where it matters most: building relationships and leading the gatherings that bring our community together.

What You'll Do

• Grow the network. Recruit, onboard, and re-engage purpose-driven organizations across our 700+ member network, and serve as their trusted relationship manager.
• Curate member solutions. Source, vet, and onboard vendors whose products and services strengthen the sectorand proactively track down new solutions members ask us to find.
• Connect members to solutions. Identify and match high-impact tools to member needs, remove adoption barriers, and deploy grant funding to ensure affordability and access.
• Champion the platform. Be the ambassador for MAI's data platform to members and vendors alike, translating its value for both sides.
• Convene the community. Host high-touch lunches and dinners and lead larger signature events. You set the vision and creative direction; support staff handle the logistics.
• Listen and feed the loop. Turn what members tell you into a sourcing pipeline, so the portfolio keeps getting better.
• Partner with comms. Work with our Communications team to amplify engagement through newsletters, social media, member pages, and portals.
• Build coalitions. Pursue alignment with funders, agencies, health systems, and anchor institutions, and represent MAI in multi-sector networks.
• Cultivate strategic relationships. Build, deepen, and steward trusted relationships across members, vendors, funders, and ecosystem partnersanticipating needs, navigating challenges, and creating long-term value that strengthens engagement and retention.

What Success Looks Like in Year One

A curated, growing portfolio of vetted member solutions in the categories members need most.

A repeatable sourcing and adoption workflowfrom member needs assessment through solution adoption, incentive deployment, and impact tracking.

Measurable growth in active member engagement across the network.

The CRM established as the single source of truth for member and vendor relationships.

A steady cadence of gatherings, plus at least one larger signature convening.

Who You Are

A natural connector who builds trust and cultivates relationships with ease.

A self-starter who thrives building 0-to-1, sets your own priorities, and delivers with minimal oversight.

Mission-first: you cultivate relationships with integrity and engage members as partners, not sales targets.

Highly organized: you manage complex projects, juggle competing priorities without losing deadlines, and keep stakeholders aligned.

Experienced sourcing, vetting, and onboarding vendors or contractors, and fluent with CRM/membership systems (Salesforce, HubSpot, Airtable, or similar).

A confident host and facilitator, from intimate dinners to larger convenings.

Minimum Qualifications

58 years in business development, strategic partnerships, consultative or B2B sales, channel/marketplace development, or membership managementideally in or adjacent to nonprofit, healthcare, or health and human services.

Bachelor's degree or equivalent experience; a relevant Master's degree is a plus.

Bonus Points

Knowledge of the health and human services landscape (CBOs, CCBHCs, social determinants of health); New York State familiarity a plus.

Familiarity with health information technology, data platforms, or analytics tools.

Experience with membership networks, coalitions, and provider networks.

Experience with planning and/or executing small-to-large scale virtual and in-person events (utilizing platforms like Zoom, Eventbrite, and similar).

Experience with project management tools (Monday.com, Asana, or similar) and managing multiple concurrent projects.

Understanding pricing models, grant mechanics, and budgets.

Compensation, Location & Benefits

The salary range for this position is $130,000 $160,000 annually, commensurate with experience, plus a competitive benefits package. This is a remote-first role; regular in-person presence is required for relationship building and events, with travel across New York State and beyond. Candidates in the New York metro area are preferred given the in-person event cadence.

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V