Call Center Agent (100% Remote) **US ONLY**

Call Center Agent (100% Remote) US ONLYPasadena, CA, United StatesJOB OVERVIEW: Customer Care Representative Full-Time Reports to Customer Care Team Lead 100% Remote -- work from home!RESPONSIBILITIES:Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)Delivers quality customer satisfaction with every contactMeets key individual productivity metrics in line with department goalsDisplays understanding and follow through with policies and guidelinesCommunicate to management regarding issuesOther duties as assignedSKILLS:Strong verbal and written communication skillsFast typing speed (at least 50 wpm or above)Tech-savvy and a fast learnerCustomer-focusedAbility to work under stress to achieve targetsPrevious experience with Zendesk is a plusCollege degree or equivalent preferredEQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:A desktop or laptop (2015 or newer, Mac or PC)A voice-capable headset, and a webcam to carry out training and work duties.Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.A (non-public) dedicated workspace that is free from noise or distraction