Account Manager

Job Description

Job Description

Account Manager – Appliance Segment

Location: Louisville, KY (Corporate Headquarters)
Work Arrangement: Onsite / Hybrid
Travel: Up to 50% travel required

Position Summary

SSW is seeking a highly organized, detail-oriented, and execution-focused Account Manager to support our Appliance Segment. This role will serve as a primary point of contact for OEM appliance customers, ensuring customer requests, RFQs, projects, and communications are managed accurately and efficiently.

We are looking for an individual who thrives on organization, follow-through, process management, and customer support. Appliance industry experience is not required. We are willing to train the right candidate who possesses strong organizational skills, a methodical approach to work, and the ability to execute customer-facing activities with precision.

The ideal candidate is mechanically minded, process-driven, responsive, and capable of managing numerous customer requests while coordinating effectively with internal teams. 

Key Responsibilities

• Serve as the day-to-day liaison for assigned Appliance OEM customers.
• Manage inbound customer communications and ensure timely responses.
• Organize, track, and coordinate RFQs, pricing requests, engineering changes, customer projects, and action items.
• Navigate customer portals and systems to manage submissions, documentation, quotations, and updates.
• Coordinate closely with engineering, operations, quality, purchasing, and leadership teams to ensure customer deliverables are completed on time.
• Maintain detailed records of quotations, customer communications, project status updates, and open items.
• Monitor customer deadlines and proactively drive completion of required actions.
• Support customer meetings through preparation of agendas, action logs, and follow-up activities.
• Generate reports, summaries, and account status updates for leadership.
• Execute customer-related activities and commercial strategies as directed by leadership.
• Travel to customer locations and company facilities as needed to support business objectives.

QualificationsRequired

• Bachelor's degree preferred, but equivalent experience will be considered.
• 3+ years of experience in account management, customer service, project coordination, inside sales, operations, or a related role.
• Strong organizational and project management skills.
• Exceptional attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, and PowerPoint.
• Ability to travel up to 50%.

Preferred

• Manufacturing experience.
• Experience supporting OEM customers.
• Familiarity with customer portals, quoting systems, or project-tracking tools.
• Experience coordinating cross-functional teams to support customer requirements.
• Mechanical aptitude or technical curiosity.

Ideal Candidate Profile

The successful candidate will be:

• Extremely organized and disciplined.
• Methodical in managing tasks and priorities.
• Comfortable working within established processes.
• Customer-focused and highly responsive.
• Strong at execution and follow-up.
• Mechanically minded and eager to learn technical products.
• Able to bring structure and accountability to complex customer activities.
• Dependable and capable of managing details without letting items fall through the cracks.

What Success Looks Like

Within the first year, you will:

• Become a trusted day-to-day resource for Appliance OEM customers.
• Successfully manage RFQs, customer requests, and project tracking activities.
• Maintain exceptional organization across multiple customer accounts and portals.
• Ensure customer commitments are executed accurately and on time.
• Serve as a reliable extension of the commercial leadership team through responsiveness, accuracy, and operational excellence.