Senior Director, Product Management

Role Description

We are seeking a Senior Director, Product Management, to lead the analyst experience layer of our Surveillance platform. This is a player-coach role. You will own product strategy and drive execution directly while leading a small team of product managers. You are not here to manage up and delegate down. You are here to set the standard and do the work alongside the team.

The platform has two defining challenges:

• Closing the gap between its AI capabilities and the analyst experience that surfaces them.
• Defining the API and extensibility surfaces that let sophisticated customers build on top of the platform rather than around it.

You will own the product strategy, roadmap, and execution partnering directly with Engineering, AI/ML, Data Science, Professional Services, and the customer-facing organizations to define what the product is, who it serves, and how it wins.

Qualifications

• 10+ years of product management experience, with a track record of shipping product at enterprise scale.
• 3+ years of management experience. Player-coach: you have managed PMs while still owning product work directly.
• Demonstrated UX product ownership: experience defining analyst or end-user workflows, not just feature requirements.
• Demonstrated API product experience: experience defining and owning developer-facing API surfaces or extensibility layers as product decisions.
• Experience with enterprise SaaS products in regulated industries.
• Strong written communication.
• Experience working in a cross-functional model with Engineering, Design, and Data Science.

Requirements

• Define and evolve the platform strategy, roadmap, and capability priorities across analyst experience, workflow infrastructure, and extensibility surfaces.
• Translate AI and ML capabilities into a product experience that compliance analysts can use and regulators can audit.
• Own the product extensibility strategy: define the API and integration surfaces that allow policy makers and analyst teams to extend product capabilities.
• Maintain a clear view of the competitive landscape and develop differentiated positioning grounded in product reality.
• Own the end-to-end analyst experience: from alert surfacing to resolution, including explainability, reason code workflows, and audit trail completeness.
• Drive UX investment as a strategic lever.
• Work closely with Design to move from concept to delivered capability.
• Define and own the API surface: alert queues, review actions, reporting, reason code taxonomies, and workflow configuration.
• Build the product strategy for programmatic extensibility.
• Establish the commercial packaging model for extensibility capabilities.
• Partner with Engineering on capacity allocation, release readiness, and operational discipline.
• Partner with the AI/ML Product team on the handoff between AI/ML capabilities and the experience surface.
• Partner with Professional Services and Customer Experience to translate customer pain into defensible priorities.
• Lead a small team of product managers as a player coach.
• Develop PM craft on the team: problem framing, evidence-based prioritization, and outcome measurement.
• Own the team’s operating cadence, including sprint reviews, prioritization forums, and stakeholder communications.

Benefits

• Healthcare insurance: medical, dental, and vision insurance, and a flexible spending account.
• Stock options.
• Personal time off: “take-what-you-need” time off policy and flexible work arrangements.
• 401K Match: 4% 401K match for which employees are fully vested on day one.
• Sabbatical: eligibility after six years of service.
• Recognition: employee-recognition programme for co-workers who embody core values.

Salary: $225,000 - $265,000 a year. The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications.

Smarsh is an equal opportunity and affirmative action employer.