Lead, Enterprise Digital Workplace & IT Support (Hybrid)

TITLE: Manager Enterprise Workplace Support LOCATION: Atlanta, GA - hybrid Compensation: Competitive base salary, 25-30% bonus (average payout 150% over 26 years - last 3 years 170-185%), pension, 401K match, PTO, medical/dental/vision/FSA/HSA, etc. Benefits available for full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Responsibilities: Provide tier 2 technology support and manage the problem management process. Develop innovative solutions utilizing tools such as NexThink and Helix to proactively support the business. Support front line analysts at the service desk via swarming and live transfers to insulate tier 3 from ticket escalations. Resolve incidents and requests in a timely manner and ensure knowledge is up to date. Collaborate with subject matter experts to perform root cause analysis and prevent repeat issues. Develop self‑service support options and proactive incident support. Drive the evolution of the Digital Workplace Operations support model through process improvement, automation, AI enablement, workforce upskilling, and innovative practices. Manage internal customer relationships to ensure effective support for business partners’ use of technology. Continuously evaluate demand and reprioritize work based on business needs. Communicate effectively with peer groups and represent the Technology Organization at senior leadership meetings and external forums. Attract, develop, retain, and manage a diverse team of technical contributors. Manage departmental budget and ensure financial accountability for projects and initiatives. Requirements: B.S. degree in Computer Science, Computer Engineering, Business, or equivalent experience. Working knowledge of customer’s business functions and how technology supports those operations. Extensive knowledge of end‑user technologies and networking, including current industry products such as NexThink and Remedy/Helix. Focus on quality and the business partner’s technology experience, with a willingness to challenge the status quo. Knowledge of budgeting, fiscal management, and planning for ongoing technology projects and maintenance. Proven track record of achieving business results through others. Experience leading change and driving cultural improvements in technology use. Strong analytical, problem‑solving, planning, and project management skills. Ability to prioritize multiple tasks and build successful working relationships. Demonstrated leadership, team‑building, and performance management skills. Excellent written and verbal communication skills. Self‑motivated, proactive, and able to work under stress with minimal supervision. Equal Opportunity Employer: Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. #J-18808-Ljbffr Synergis