Admissions Liaison

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Position Overview A liaison between patients/families and healthcare advocates and facilities. Acts as the patient access coordinator in Admissions. Explains the benefits of hospice. Informs patients and families how to elect hospice. Obtains all required documents and signatures to admit a patient to Treasure Coast Hospice. Educates patients/families and referral sources about end‑of‑life care. Has a Social Worker background. Bilingual Spanish Preferred. 9 am‑7 pm, 4 days a week, every other weekend. Qualifications High school diploma or equivalent required. C.N.A. or M.A. certification or other relevant certification and experience. Social Worker background providing information to patients and families. Able to get consents signed. Must maintain current auto insurance. Must demonstrate clinical competency upon hire and annually thereafter. Must be able to read, write, and verbally report clinical information to patients, caregivers, and other hospice staff. Must complete 12 hours of CEUs annually as well as additional company requirements. Must be able to handle sensitive issues and work well with others or independently when needed. Minimum two years’ experience in patient care or healthcare marketing; hospice experience preferred. Must be proficient with computers. Knowledge of EMR systems. Attendance is a condition of employment. Excellent organization, problem‑solving skills and the ability to appropriately represent company service capabilities to targeted referral sources. Excellent interpersonal communication, presentation and customer service skills required. Ability to travel within the organization’s territories. Responsibilities Conducts appropriate amount of visits designated by the admission manager and completes all required documentation. Receives referrals and makes assigned visits to patients and families acting as a liaison explaining hospice benefits and appropriateness for the program. Collects data from patient or designee ensuring clarification and utilization of all eligible and that covered hospice services are clearly explained to patients and families. Communicates outcome of referral meeting by providing outlined information to coordinators. Submits all necessary documentation to Admission office on the same day of scheduled appointment. Initiates, establishes, develops and maintains professional relationships between TCH and healthcare facilities as well as physicians, case managers, social workers, nursing staff, etc. Maintains a high level of urgency, customer consciousness and service excellence. Demonstrates ability to work efficiently under conditions of multiple deadlines and changing priorities to produce a large volume of high‑quality material with meticulous attention to detail. Works productively in an environment with high levels of interruption. Participates as an active supporter of the Treasure Coast Hospice’s compliance program, including an emphasis to report, as well as complying with all Federal, State and Local laws as well as the organization’s compliance program. Fulfills all responsibilities related to the success of the strategic plan of the organization, as requested and assigned. Working Conditions Using fingers – typing or otherwise working primarily with fingers rather than the whole hand as in handling. Mostly sedentary work, with occasional lifting of up to ten pounds. Closed to activities requiring close visual acuity for preparing and analyzing data and figures; requires extensive reading, transcribing, and viewing a computer terminal. Additional Information To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man‑made or natural) including evacuation sites. The person in the position will work in a smoke‑free location and is expected to adhere to all smoking restrictions. #J-18808-Ljbffr Treasure Coast Hospice