Customer Success Manager
Guardz
Customer Success Manager
Home Office - US
Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.
Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.
Responsibilities:
- Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
- Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
- Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
- Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
- Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
- Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.
Requirements:
- 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
- Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
- Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
- Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
- Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
- Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
- High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.
Preferred Qualifications:
- Experience with MSPs, MSSPs, channel partners, or technology resellers.
- Hands-on use of AI tools as part of a CS workflow (Claude a plus).
- Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
- Comfort with health scoring, churn-risk analysis, and customer journey mapping.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in United States vacancy
$64.5k - $152.4k
...is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...SuggestedLocal areaRemote workVisa sponsorship$64.5k - $182.9k
...is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...SuggestedLocal areaRemote workVisa sponsorship$90k - $120k
Cleveland, OhioCustomer Success - Customer Success Managers /Full-Time /On-siteShape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business...SuggestedFull time- ...actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.STARLINK CUSTOMER SUCCESS MANAGER (LATAM BACKHAUL)Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-...SuggestedPermanent employmentContract workLocal areaWeekend workAfternoon shiftEarly shift
$162k - $230k
...mission, the Sales team partners closely with customers to deeply understand their businesses... ...meaningful revenue growth and long-term success on the platform—while maintaining strong... ...the roleWe’re looking for an Account Manager to support advertisers in onboarding, launching...SuggestedWork at officeLocal areaFlexible hours$135.3k - $161.55k
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer... ...? We’re building Fin's Scaled Customer Success team to reach more customers, provide... ...expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—...Work at officeLocal areaWork from homeFlexible hours3 days per week$150k - $175k
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate...Work at officeLocal area- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This...
$98.5k - $172.7k
LOCATION: Hybrid - 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw)OVERVIEWThe Customer Success Manager, User Engagement is a senior individual contributor position responsible for establishing and managing structured...Full timeTraineeshipWork at office$147.76k - $221.64k
...about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better... ...Power Division has an open opportunity as a Customer Success Manager (CSM). The CSM will oversee and coordinate project execution...Full timePart timeWork experience placementCurrently hiringWork at officeRelocationRelocation packageFlexible hours$89.1k - $140.8k
C.H. Robinson is seeking a Key Customer Success Manager is responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management...Hourly payFull timeWork at officeWorldwide$130k - $178k
...is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.About the role:The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Commercial Sector at Okta. You will...Local areaWorldwideFlexible hoursShift work- DescriptionThe Customer Success Manager is responsible for strengthening customer relationships, improving account health, and driving growth within our existing customer base. This role leads the inside sales and customer outreach teams while identifying cross-selling...Temporary work
- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...
$102k - $110k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...Work at office$80k - $125k
Customer Success Manager - Drayage & Supply Chain | CargomaticEmployment Type: Full-Time | On-Site | ExperiencedThis is not a remote position. Relocation assistance is not offered.About CargomaticCargomatic connects shippers and carriers in real time through our digital...Full timeRelocation package$130k - $150k
Customer Success ManagerAt Sectra, we contribute to a healthier and safer society by developing solutions that help healthcare organizations... ...the customer lifecycle.About the RoleAs a Customer Success Manager, you will serve as a trusted partner and primary relationship...- ...develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall...Full timeContract workWork at officeImmediate startRemote work
$125k - $250k
...When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through...Work experience placementLocal areaFlexible hours$128.2k - $192.2k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...right place.About the RoleAs a Customer Success Manager, you will work with leading organizations...Full timeWork at officeRemote workHome officeFlexible hours$110k - $168k
San FranciscoCustomer Success /Full-Time /On-siteAs a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business...Full time- Job TitleCustomer Success Manager Job DescriptionThe Sage Intacct Accountants Program (SIAP) is a strategic partnership between Sage Intacct... ...-enabled outsourced accounting and advisory practices. The Customer Success Manager (CSM) for the Sage Intacct Accountants...Work at office3 days per week
- ...committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the... ...solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights...Contract work
$89k - $133k
...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...share the product roadmapQualificationsTo be successful in this role you have:You have 5+ years of account management, implementation, or sales experience in software...Work at officeRemote workFlexible hours$100k - $110k
...impacts every single one of us. Our path to success is paved with our proprietary technology... ..., and this role is a key member of the Customer Success team making that happen.Your... ...retention and growth. As a Customer Success Manager, you’ll lead a designated book of...Temporary workWork at officeLocal areaRemote work- ...industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell,... ...better operations, across 13.9 million managed assets and 79.5 million completed work... ...your book.Design and execute scalable success motions — automated lifecycle campaigns,...Work at office
$98k - $125k
...brand governance and control.We are leading the shift from management to AI-powered content orchestration. By integrating human-led... ...Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing...Work at officeShift work- ...modeling into a seamless ecosystem that turns the industry's best insights into confident decisions.What You Will Be Part OfAs a Customer Success Manager, you will serve as a strategic partner to Radix customers, helping them achieve their business objectives through...
$78k - $126k
...performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment...For contractorsWork at officeFlexible hours- Oregon / Washington / CaliforniaSales - Global - Customer Success /Full-time - Permanent /RemoteAbout MegaportWe’re not your typical tech company... ...we encourage you to apply.The RoleReporting to the Regional Manager of Customer Success - West, the Customer Success Manager (CSM...Permanent employmentFull timeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer success executive United States
- customer success project manager United States
- technical customer success manager United States
- customer success manager csm United States
- senior customer success manager United States
- success manager United States
- customer success manager remote United States
- customer success manager United States
- sr. customer success manager United States
- student success manager United States