Customer Operations Representative

Job Summary Provides end‑to‑end customer support and account service for assigned internal and external customers, ensuring reliable execution of order, service, and support processes throughout the customer lifecycle. Acts as a primary point of contact to coordinate inquiries, order fulfillment, issue resolution, and service escalations, while maintaining strong relationships with customers and internal stakeholders. Collaborates closely with sales, operations, and support teams to ensure service quality, operational performance, and alignment with commercial objectives. Identifies service needs, monitors trends and issues, and supports continuous improvement of processes and service delivery to enhance customer experience, reduce disruptions, and support business growth. This position has responsibility for Update and maintain customer and order records to ensure data accuracy. Support process improvements by identifying recurring issues and suggesting fixes. Process customer orders, changes, and returns with limited supervision using established systems. Assist with onboarding new customers or sales channels within defined guidelines. Communicate proactively with customers regarding order status and service updates. Monitor assigned accounts to identify delays, discrepancies, or service issues. Coordinate with internal teams to resolve routine delivery, pricing, and order issues. Minimum Qualifications (Experience and Skills) 1–3 years of related customer support or operations experience. Basic knowledge of Excel, Word, and PowerPoint. Experience in Sales Order Management system/ERP software. Ability to manage multiple tasks concurrently. Ability to resolve routine issues independently. Demonstrated customer service orientation. Experience coordinating with internal teams. Solid organizational and time‑management skills. Working knowledge of order management and customer support systems. Education Requirements Associate degree or equivalent work experience. This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. USD 66,218.91 - 86,089.35 Equal Employment Opportunity pSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally‑protected medical condition, military or veteran status (including “protected veterans” under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. #J-18808-Ljbffr