Assistant Site Manager

Job Description

Job Description

Bliss Car Wash - $750 Sign on Bonus

$17.00 to $22.00 per hour

An Equal Opportunity Employer

Job Title: Assistant Site Manager FLSA&CA Status: Non-Exempt

Job Purpose Summary

The Assistant Site Manager. An outgoing and friendly personality with a passion for customer care is key component of this role. This includes the proper execution and evaluation to ensure maximum sales, effective cost control, and efficient utilization of labor. They are accountable for ensuring a positive experience for customers as well as providing a safe, positive working environment for employees. This position requires adhering to all procedural guidelines to include company policy and all local, state, and federal compliances.

Essential Job Duties

• Manage site staff and improve/maintain a clean, efficient site.
• Assists with daily paperwork, in manager’s absence.
• Provide the best customer experience by training team on all internal and external programs, building customer loyalty through the membership program.
• Provide daily direction to the staff and ensure safety and other compliance procedures are being adhered to.
• Strong problem-solving skills and stay in regular communication the Site Manager.
• Follow through on site open/close process and ensure site is fully operations during business hours.
• Responsible for creating a culture and level of interaction to ensure exceptional customer service.
• Accountable for providing strong, positive, and pro-active leadership to the team while providing direction, feedback, and holding them accountable for performance and results.
• Responsible for compliance with local, state and federal laws as well as internal audits. Notify manager when malfunctions occur.
• Sustains a high level of product knowledge and product preparation.
• Maintains a safe work environment for employees, vendors and customers.
• Be a team player
• Maintain designated work area clean and organized
  

Non-Essential Job Duties

May perform similar and incidental duties as required by Management.

Job Qualifications

Education: High School Graduate.

Experience: Combination of combination and experience, retail and guest service industries preferred.

Knowledge: Must maintain the highest level of customer service at all times. Ability to adapt to the ever-changing high-volume retail while working in a cross-functional team environment. Must have the capacity to take initiative when problems arise. Flexibility to adapt in a variety of situations. Must have advanced attention to detail with the capability to prioritize and meet deadlines. Ability to work varied hours/days as business dictates. Ability and willingness to work at other locations as needed. Efficient planning and ability to execute for results. Demonstrates ability to improve staff performance through motivation, training and setting clear expectations.

Leadership Skills: Excellent written communication and documentation skills. Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management. Must have knowledge with MS Office including Outlook, Word, and Excel. Ability to multitask and have excellent organizational skills is essential. Must be able to lead, support and contribute to team goals.

Language Skills: Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers.

Math Skills: Overall skills and knowledge of mathematical principles and practices.

Other: Individual must have reliable transportation and proof of automobile insurance is required (if individual will be required to drive on behalf of Bliss Car Wash.) Individual must have reliable transportation to arrive to work on time.

Other Abilities: Ability to maintain a high level of patience with others. Requires working closely with co-workers for long periods of time. Ability to provide organizational leadership and foster a team environment. Ability to handle multiple priorities.

Reporting Relationships

Reports to the Site Manager.

Working and Environmental Conditions

Works indoors and outdoors. Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity) due to movement from one area to another. Some noise and vibration exposure.

Physical Demands

Must have the ability to lift up to 30 lbs. Ability to stand or walk for long periods of time. Requires clear speech in English. Performs fine hand manipulation during money handling and cleaning operations. Must be able to reach 5’6” minimum. Flexible hours, night and day, weekends, and holidays. Ability to operate all related equipment.