Gene Therapy Case Manager

Compensation & Location The compensation range for this position is $30 - $32/hr. The position is at our Elk Grove Village location. Position Summary This position serves as primary contact with the manufacturer regarding all patient referrals and shipments. Responsible for real time communication to the manufacturer on any pending referrals updates and any patient initial and refill shipments. The Case Manager is responsible for contacting physicians’ offices to validate prescriptions, obtain clinical documentation and initial prior authorizations through the insurance plans. Will support physicians’ offices during any appeals as needed. The Case Manager is responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; accurately dispensing products in the computer system to generate a delivery ticket and/or prescription labels for each shipment. Contact physicians’ offices to coordinate all deliveries. Essential Job Duties Establish and continually build rapport with patient base. Contact physicians’ office to obtain current prescriptions and clinical documentation required by the plans. Validate that the clinical documentation received is what is required by the plan and initiate prior authorization with the plan. Experience in providing customer service to internal and external customers. Process and verify patient benefits and pay options as needed. Responsible for all data entry into multiple workflow systems for end-to-end order process. Enter and update new and refill orders into workflow systems. Ensure timely processing of all patient orders per committed time frames. Work in collaboration with intake and MD offices. Provide constant communication to the manufacturer about all referrals and active patients. Intermediate knowledge of Microsoft Excel required. Ability to work well in a team environment and provide support to other team members. Detail oriented, ability to prioritize workload, multitask, and work well in a fast‑paced environment. Responsible for handling all inbound/making outbound calls to patients, physician offices and plans. Required Knowledge, Skills & Training High School diploma or equivalent. Pharmacy Technician License. National Technician Certification – preferred. Previous Specialty Pharmacy experience – preferred. At least 1 year experience in pharmacy or customer service environment. Employee Benefits Medical Coverage, Dental, and Vision Coverage. 401(k) with employer match. Accident and Critical Illness coverage. Company‑paid life insurance options. Generous PTO, paid holidays, and floating holidays. Tuition reimbursement program. Equal Employment Opportunity Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws. Americans With Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law. E-Verify Participation Notice We participate in the federal E‑Verify program to confirm the identity and employment eligibility of all newly hired employees. All offers of employment are contingent upon the successful completion of Form I‑9 and verification through the E‑Verify system. #J-18808-Ljbffr Orsini - Rare Disease Pharmacy Solutions