Tech Specialist 4

Job Description

Job Description

Overview

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Tech Specialist 4 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. 

Responsibilities

Include but are not limited to:

• Research, evaluations, development and design of new and existing security and AV systems 
  solutions.
• Assist with technical input for Request for Proposals (RFPs) for new services or systems.
• Setup, configuration and integration of security solutions in lab and production environments.
• Analyze production of physical security systems performance and recommend improvements.
• Resolve complex system issues for physical security systems and networks
• Triage customer requests and collaborate with Project Management and System Administration teams
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
• Analyze and improve preventive maintenance checklists
• General Maintenance and programming support of ACS & VMS infrastructure
• Develop basic drawings and the ability to read and interpret engineering drawings.
• Organize and prepare detailed documentation and dashboards of system performance, including service request records, and analysis
• Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates
• Perform technology evaluations, tests, and validation of security solutions.
• Communicate with customers, manufacturers, vendors, and technical specialists
• Perform and manage Pre-Installation, Test and Check-Out (PITCO) on systems designs and equipment in a lab/pre-deployment setting.
• Ensure test lab equipment and software is maintained and kept up to date.
• Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools.
• Organize and prepare detailed documentation of solutions designs, features, test plans, solutions and pilot summaries, configuration and administration guides.
• Interface with internal and external customers.
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues.
• Document and provide updates to stakeholders and teams on progress, blockers, and recommendations.
• Present solutions and outcomes to stakeholders and leadership.
• Effective communication with customers, manufacturers, vendors, and system administrators.
• Develop further expertise within the client’s environment.
• Perform all duties with minimal direct supervision.

Qualifications

Education/Experience:

• High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Associates with 10+ years of experience or
• Bachelor's Degree with 7+ years experience or
• Master's Degree with 5+ years experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel upto 25%

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.