Community Director

Job Description

Cresten is seeking a Community Director to lead one of the premier properties in the Cresten portfolio. This is more than a property management position. It is a leadership opportunity for a driven professional who thrives on delivering outstanding resident experiences and driving strong financial performance.

As Community Director, you are responsible for every aspect of its success – from occupancy and financial performance to resident satisfaction and property presentation. You understand that luxury living is built on exceptional service, operational excellence, and attention to every detail.

WHAT SUCCESS LOOKS LIKE:

• Maintains occupancy, leasing, and renewal performance that consistently meets or exceeds company goals.

• Creates an exceptional residents' experience through proactive communication, responsiveness, and relationship building.

• Natural leader who elevates those around you and fosters a culture of excellence on the team.

• Operates with a strong financial mindset by managing budgets, controlling expenses, and maximizing property performance.

• Uses data, KPIs, and market trends to drive decisions and improve results.

• Builds collaborative relationships with residents, vendors, and team members.

• Demonstrates professionalism, urgency, integrity, and ownership in every aspect of the role.

PRIMARY RESPONSIBILITIES:

• Leadership
  • Create an environment where team members are engaged, empowered, and committed to delivering exceptional service.
  • Partner with Area & Executive Leadership to execute company initiatives and achieve operational goals.
• Community Operations
  • Oversee the day-to-day operations of the community.
  • Ensure the property consistently meets Cresten's standards for cleanliness, curb appeal, safety, and overall presentation.
  • Conduct routine inspections of apartments, common areas, amenities, and grounds.
  • Coordinate daily with the Area Tech and Area Director to prioritize work orders, preventative maintenance, unit turns, and capital improvement projects.
  • Ensure company policies, Fair Housing regulations, and all applicable laws are followed.
• Leasing & Resident Experience
  • Drive leasing performance through strategic marketing, prospect follow-up, property tours, and effective closing techniques.
  • Develop and execute resident retention strategies that increase lease renewals and resident satisfaction.
  • Respond professionally and promptly to resident concerns while seeking long-term solutions.
  • Ensure every move-in and move-out experience reflects the Cresten brand.
  • Monitor online reputation and resident feedback while implementing initiatives that improve the overall resident experience.
• Financial Performance
  • Manage property budgets and operate within approved financial guidelines.
  • Monitor occupancy, economic occupancy, delinquency, concessions, renewals, and revenue performance.
  • Develop action plans to improve performance.
  • Continuously monitor the local multifamily market, including competing communities, rental rates, occupancy trends, concessions, amenities, and marketing strategies.
  • Ensure accurate rent collections and minimize delinquency.
  • Monitor and improve key performance indicators
  • Utilize AppFolio and other company software to maintain accurate records and analyze operational performance.
  • Identify trends and implement solutions that improve efficiency and overall community performance.

REQUIRED SKILLS/ABILITIES:

• Detail-oriented with exceptional office skills
• Excellent organization, communication, and interpersonal skills
• Must have the ability to prioritize and multi-task
• Operating standard office equipment, including job-related computer hardware and software applications, including Microsoft Office Products.
• Strong supervisory and decision-making skills with the ability to exercise sound judgment and discretion
• Ability to analyze data, recommend solutions, and implement policies effectively

EDUCATION AND EXPERIENCE:

• Minimum of 3 years of property management experience in multi-family residential, with demonstrated success in luxury or Class A communities.

• Demonstrated track record of sustaining occupancy at or above 95%.

• Proficiency with AppFolio property management software.

• Familiar with Fair Housing Laws preferred
• High School Diploma required

WORK ENVIRONMENT:

• Work is performed in an office setting as well as various apartment units.

TRAVEL REQUIREMENTS:

• Within Sioux Falls Metro area on a daily/weekly/monthly basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.