Advanced Medical Support Assistant

Medical Support AssistantMajor duties include:Coordinate labs and clinic schedules at Palo Alto, Livermore, and Monterey with the surgeons, nursing staff, technicians, clerks and schedulers.Work with various providers to ensure that the necessary studies are completed before clinic appointment.Serve as the first line of communication to the patients, family members, clinical and support staff on many varied issues.Manage complaints that are received when possible or refer to the appropriate individual.Manage inventory tracking forms for all equipment and staff assignments.Maintain a safe and clean work environment.Promote and adhere to the principles and processes of system redesign by making suggestions based on knowledge of clinic operations.Notify the other team members of clinic management problems that the incumbent is unable to resolve.Generate and review clinician daily schedules and patient encounter forms, and requests information required for clinic visits.Regularly run Patient Care Encounter reports to track the clinic's compliance with rules and regulations.Assist with research data entries and customer/patient support services.Participate in quality monitoring and quality improvement activities.Provide input on ways to solve and improve operational issues and procedures that may be occurring at the various clinic and lab locations.All other duties as assigned.Work Schedule: 8:00 am -4:30 pmTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 12058-FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized