Wire Operations Specialist

Job Title: Wire Operations Specialist
Status: Non-exempt
Reports to: Supervisor - Wire Operations
Department: Treasury Management and Wire Ops
Job Code: 1770
Pay Range: $23.00 - $26.00 Hourly

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a detail-oriented and proactive operations professional with experience in wire processing, regulatory compliance, and member service. You excel at managing complex transactions, resolving issues with professionalism, and collaborating across teams to ensure accuracy, efficiency, and fraud prevention. Driven by continuous improvement, you leverage your analytical skills, operational knowledge, and commitment to service excellence to support organizational success and member trust.

WHAT YOU'LL DO:

• Assist in monitoring compliance for established internal audit policies and procedures.
• Ensure member inquiries and issues are researched and addressed timely and accurately.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Follow multiple steps to verify all wiring instructions and confirm funds availability per procedures.
• Review wires for elder abuse, fraudulent scams (such as sweet heart scams, Title company instruction hacking scams, time-share scams...etc.) and any other suspicious activities. Communicate with front line representative and/or the member to clarify wire purpose and that due diligence on the beneficiary was performed
• Work closely with Financial Investigations and file reports of any suspicious activity to the fraud monitoring system
• Consult with the department Supervisor and above and/or Financial Investigations on additional research on suspicious activity before the wire is released
• Research and respond to escalated member/other department and branch inquiries related to wire transfers. Report member complaints per Credit Union policies and procedures.
• Process and balance incoming and outgoing wire activity. Ensure all critical deadlines are met.
• Prepare journal entries as needed.
• Prepare and maintain department statistics and reports.
• Assist supervisor with periodic system user audits requiring manager approvals.
• Maintain a thorough understanding of the Federal Regulations that govern Wire Transfer transactions including, but not limited to, Reg J, Reg E Dodd Frank, bank secrecy and anti-money laundering laws appropriate to the position.
• Monitor FHLB funds and complete drawdown requests as applicable
• Process all Golden 1 business wires as applicable
• Other duties as assigned.

QUALIFICIATIONS AND PREFERENCES:

• Associate's Degree in Business or Accounting/Finance. Equivalent work experience may be substituted for College degree preferred
• 3+ years in a financial institution preferably with wire transfer processing experience required
• Experience in fraud detection preferred
• Senior/lead experience preferred

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser:

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union's discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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