Client Services Specialist

Client Services Specialist

The Client Services Specialist is responsible for providing client management support, scheduling support and certification services including receiving, mailing, and filing client correspondence such as letters, reports, invoicing and registration certificates. Maintain communications with auditors, functional managers, clients, and personnel in regional DEKRA offices. DEKRA Certification provides 3rd party accredited audits for a variety of national and international standards.

What You'll Do:

• Prepare and email certificates of registration and associated seals and marks to clients
• Maintain records of report distribution and certification issuance
• File associated documentation of auditing activities in client files and other relevant databases
• Enter billing information and process invoices for auditing activities
• Oversee client & auditor scheduling for audit activities according to established criteria
• Handle client & auditor general inquiries
• Prepare client quotes and negotiate contract fees with auditors for services
• Prepare and analyze daily reports for management of client activities and services
• Perform various other tasks as may be assigned by the manager

What You'll Bring:

• Bachelor's Degree and 2-3 years' experience in office administrative tasks, or equivalent combination of education and experience required
• Proficiency in MS Outlook, Word, Excel, and Access required
• Ability to interact cordially and effectively with all contacts inside and outside of the company
• Ability to understand how to apply regulatory requirements to clients who vary in size and complexity
• Excellent organizational skills, dedicated and reliable
• Experience in preparing quotations and able to negotiate contract fees as needed

Physical Considerations:

• Ability to work in a general office environment
• Ability to handle extended periods of computer-based work, including telephone
• Ability to work flexible and long hours, as needed

Travel Considerations:

• No travel required for this position with possible exception of initial training (approximately 1 week)

What You'll Receive for the Value You Bring:

Compensation:

The base pay for this position is $20.00 per hour to $27.00 per hour. Actual pay is based on several factors including market location and position-related knowledge, skills, and experience.

In addition to base pay and benefits listed below you will have an MBO Bonus for individual, division, and corporate performance objectives being achieved (5% of annual salary target).

Benefits:

DEKRA North America strives to provide a competitive benefits package to colleagues and promotes physical, emotional, and financial well-being. Colleagues can self-select from our benefits to create a package unique to their needs. These benefits include access to competitive health care and retirement benefits, paid time off, mental health well-being resources, and opportunities to learn and develop. Below is a list of benefits we offer our colleagues:

Health & Well-being Benefits:

• Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
• Critical Illness & Hospital Indemnity supplemental insurance
• Company Health Savings Account contribution
• Flexible Spending Account for eligible health care and dependent care expenses
• Paid time off such as vacation, sick leave, and floating holidays
• Mental and emotional support resources through our Employee Assistance Program
• Wellness Program to increase activity and health habits, with ability to earn participation rewards
• Paid Parental Leave
• Travel Assist (Domestic/International)

Financial Benefits:

• Participation in a 401(k) plan, with an employer match
• Company paid Short- & Long-Term Disability benefits
• Group term life insurance with options to buy-up for self and others

Growth and Development Benefits:

• Education Assistance Program
• Student Loan Repayment Assistance
• Internal training and development resources to grow your career
• LEAD Forward Leadership Development Program
• Annual Career Goal Setting and Performance Review cycle participation

This list provides an overview of benefits provided for US-based colleagues; the DEKRA North America Employee Benefits Guide outlines plan details and further related eligibility requirements.

Additional Position Details:

• Reports to: Client Svc. Ops. Manager
• Work Model: Remote
• Work Location: US-based Remote
• Supervises Others: No
• Status: Full-time
• FLSA Classification: Non-exempt

About Us:

As a global provider of comprehensive services and solutions, we help our customers improve their safety, security, and sustainability outcomes. DEKRA is the world's leading testing, inspection and certification (TIC) companies offering innovative professional services in the fields of vehicle inspection, expert appraisals, industrial product testing & certification, management system certifications, leadership consulting, and much more. DEKRA is a purpose-driven organization with a deep passion to make the world a safer place on the road, at work, and at home. In DEKRA, you will be part of a continuously growing organization with a 100-year history involved in more than 50 countries on five continents.

We hope you'll consider a career with DEKRA North America as we strive to become the Global Partner for a Safe World!

DEKRA North America is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

DEKRA North America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please email View email address on click.appcast.io.