Pool Deck Ambassador - Customer Experience Specialist

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• 401(k)
• 401(k) matching
• Paid time off
• Profit sharing

Benefits

• Community-first culture
• Help convey life skills to children and adults
• Fun job environment
• Competitive pay
• Year-round opportunity

Why Should You Join Our Team?

• The ownership is local and cares about his community
• Customer-focused organization 
• Supportive culture
• Personal and professional development

Compensation and Benefits

• $17.00 per hour 
• 401(k) with 100% match (subject to Plan rules)
• Company bonuses
• Paid training!
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning or afternoon hours.

The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school, providing an excellent customer experience. This is a part-time position. Typical work hours are from 3pm to 7pm Mondays through Thursdays and daily on weekends. If you are interested, you can also move up into a Swim Instructor position with us. The Swim Instructor position starts at $20 per hour.

Responsibilities: 

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool
• Interact with swim families 
• Assist swim instructors and managers when needed during swim lessons.

Minimum Qualifications:

• Community-first mindset
• Excellent interpersonal communication and organizational skills. 
• Responsible and professional demeanor.
• Comfortable around both children and adults
• High school diploma or equivalent

Preferred Qualifications:

• 1+ years of customer service experience.
• Swimming experience

About Us:
At British Swim School of Asheville, we teach industry-leading survival-first lessons to the local community. But we are way more than that. We are a locally owned and managed team that deeply cares for our community and is passionate about providing potentially life saving swim lessons to the residents of Asheville and the surrounding areas. We wake up every morning laser focused on making a substantial impact within our community to combat the tragically high childhood drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one -- a survival school first and a learn-to-swim school second. As a result, we can support our mission “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.