Client Relationship Manager

Job Overview Pitney Bowes is hiring a full‑time Client Relationship Manager at our Arlington, TX presort facility. Salary is $63,000 per year. We offer a flexible work schedule without a set amount of vacation per year. Work Hours Monday – Friday, 9:00 AM – 6:00 PM. Key Responsibilities Manage and build client relationships with small to medium clients to encourage new and repeat business opportunities. Develop and facilitate the proposal process for assigned clients, including budget and pricing development, proposal writing, contract negotiations, and other client services. Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues. Notify client senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention. Provide in‑depth analysis and presentations to senior‑level management. Actively engage representatives of named accounts frequently in person and independently develop client relationships to ensure and maintain client retention. Analyze and evaluate required reporting to assure volumes, pricing, and quality is appropriate and service level requirements are met. Work with USPS and functional department management and advise and provide recommendations to clients to improve mail quality (e.g., critical entry time, readability, mail piece design, etc.). Develop a deep understanding of assigned clients’ products and long‑term business strategies and identify additional revenue and business opportunities. Make recommendations and present proposals to decision makers to increase revenue and profitability. Negotiate contract renewals per Pitney Bowes Presort Services established rate‑card guidelines and obtain signed contracts for existing contracts up for renewal. Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements. Prioritize and communicate regulatory changes for assigned clients and work with them to execute. Develop an effective contract strategy that is measured by the preservation and protection of assigned clients. Determine required contract changes as a result of regulatory changes and negotiate updated contract terms with assigned clients. Represent Pitney Bowes Presort Services at industry events and tradeshows. Obtain and maintain MDP (Mail Design Professional) certification within the first year of employment. Perform other duties as assigned. Qualifications Minimum of 3+ years of applicable work experience. Ability to develop and grow long‑term client relationships. Strong communication and negotiation skills, with the ability to adapt style as needed. Computer skills using Microsoft Office. Ability to make sound decisions with the information at hand. Ability to organize, prioritize, and handle multiple work assignments with frequent interruptions. Detail oriented. Excellent verbal, written, and interpersonal communication skills. Effective listening skills. Benefits Opportunity to grow and develop your career. Inclusive environment that encourages diverse perspectives and ideas. Challenging and unique opportunities to contribute to the success of a transforming organization. Comprehensive benefits globally (PB Benefits and Wellbeing Programs). Equal Employment Opportunity Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including veterans and individuals with disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to alternative application options via our Individuals with Disabilities link. #J-18808-Ljbffr