Insurance Support Agent

Join Our Team! Are you looking to launch a rewarding career with a fast-growing, industry-leading insurance team? We are hiring a 100% in-office Insurance Support Associate in San Antonio, TX! If you thrive in a collaborative environment and are passionate about delivering top-notch customer experience, we’d love to meet you.

What You’ll Do

• Provide warm, professional support to clients across email and chat.
• Document and resolve key customer inquiries efficiently.
• Build foundational insurance expertise with clear opportunities for fast-track career growth.

Schedule & Training

• Training (First 6 Weeks): Monday – Friday, 8:30 AM – 5:30 PM
• Permanent Schedule: Monday – Friday, 10:00 AM – 7:00 PM (with a rotating Saturday shift every 4–6 weeks)
• Location: 100% On-Site in San Antonio, TX

Perks & Compensation

• Pay: $20.00 – $25.00/hour
• Benefits: Comprehensive Health, Dental, Vision, 401(k), and Paid Time Off
• Growth: Opportunities to advance within your first year into roles featuring commission and bonuses!

Salary: $41,600 - $52,000 per year

Shift: First

Work hours: 10 AM - 7 PM

Education: High School

Responsibilities

• Manage inbound calls, chats, and texts with a focus on warm service and retention/cross-sell identification.
• Process policy endorsements, audits, and updates across 20+ top carriers and 150+ systems.
• Maintain 98%+ accuracy while adhering to state regulations and carrier SLAs.
• Navigate Salesforce, Vonage, and multi-carrier platforms with precision.
• working weekends

Skills

• Insurance
• CRM
• Multi-tasking
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Experience

• Experienced
• 1 year

Education

• High School (required)

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

This posting is open for thirty (30) days.

#J-18808-Ljbffr