Small Business Analyst (Equal Opportunity Specialist 2)

Salary: $60,538.00 - $92,010.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-54029-05222
Department: Department of General Services
Division: GS Cmplnc Div
Opening Date: 07/16/2026
Closing Date: 7/29/2026 11:59 PM Eastern
Job Code: 05222
Position Number: 50600122
Union: Non Union
Bargaining Unit: A3
Pay Group: ST07
Bureau / Division Code: 00155120
Worksite Address: North Office Building
Worksite Address: 401 North Street, Suite 611
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Name: Marcia Wallace
Contact Phone: View phone number on click.appcast.io
Contact Email: View email address on click.appcast.io
Bureau / Division: Bureau of Diversity Inclusion and Small Business Opportunities (BDISBO)/Compliance Unit


THE POSITION


Champion Opportunity. Empower Change. Become a Small Business Analyst with BISD. Are you driven to create a level playing field where small and diverse businesses thrive? Join the Office of Business Inclusion and Supplier Development (BISD) as a Small Business Analyst and help open doors across the Commonwealth. In this dynamic role, you will empower entrepreneurs, strengthen vendor relationships, and build a more inclusive economic future. Your insight could spark real change --apply today to join our Team!
DESCRIPTION OF WORK
This role focuses on helping small and diverse businesses gain fair access to contracting opportunities through certification, goal setting, and compliance support. It involves investigations, outreach, training, and regular communication with vendors and purchasing staff. As a Small Business Analyst (Equal Opportunity Specialist 2), you will perform the following duties:

• Contract Review: Examine certifications and contract details to ensure they meet policies, laws, and regulations
• Stakeholder Relations: Build productive connections with businesses and purchasing staff to support equal access
• Training Support: Provide guidance, outreach, and education to small businesses at events and workshops
• Goal Setting: Complete calculations and review specifications to set participation goals for contracts
• Certification Guidance: Assist small businesses with certification processes and review documents for eligibility
• Compliance Monitoring: Check subcontract agreements and reports to verify alignment with contract requirements

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Work schedule may be negotiable based on operational needs.
• Telework: You may have the opportunity to work from home (telework) part-time, two days per week in the office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Equal Opportunity Specialist 1 or Human Resource Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Successful completion of the Pennsylvania Management Associate program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of analytical experience in an equal opportunity program that includes one year of professional experience, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Have you successfully completed the Commonwealth of Pennsylvania's Pennsylvania Management Associate program?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


Have you been employed by the Commonwealth of Pennsylvania as an Equal Opportunity Specialist 1 or Human Resource Analyst 1 for one or more years full-time?

• Yes
• No

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


How many years of full-time analytical experience do you possess in an equal opportunity program

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

06


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07


How many semester credits of undergraduate college coursework have you completed in business administration, criminal justice, communications, journalism, public administration, pre-law, law, law enforcement, policy, regulatory affairs, human resources, history, psychology, sociology, American studies, African-American studies, political science, racial justice, or diversity, equity, and inclusion? . If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.


You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 120 credits or more
• 90 but less than 120 credits
• 60 but less than 90 credits
• 30 but less than 60 credits
• Less than 30 credits
• None

08


How many semester credits of graduate coursework have you completed in business administration, criminal justice, communications, journalism, public administration, pre-law, law, law enforcement, policy, regulatory affairs, human resources, history, psychology, sociology, American studies, African-American studies, political science, racial justice, or diversity, equity, and inclusion? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.


You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

09


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

10



WORK BEHAVIOR 1 - PREPARE AND PRESENT INFORMATION Prepare and present information and reports on program or project evaluations, development, and analysis to provide decision-makers with information to be used in planning, implementing, monitoring, and resource allocation. Provide training necessary for the implementation and management of programs and projects. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience developing AND presenting material regarding program or project evaluation, development, or analysis.
• B. I have experience developing material regarding program or project evaluation, development, or analysis; however, someone else presented this material.
• C. I have experience presenting material regarding program or project evaluation, development, or analysis that someone else developed.
• D. I have successfully completed college-level coursework related to business writing, technical writing, training, or communications.
• E. I have NO experience or coursework related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to preparing and presenting information.
3. The types of material you developed.
4. Your level of responsibility.

12


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 2 - DATA COLLECTION AND STATISTICAL ANALYSIS Plan, coordinate, and direct the collection, editing, tabulation, and summarization of data to ensure accuracy, reasonableness, and completeness. Conduct advanced statistical collections to analyze and interpret data relative to organizational goals, key performance indicators (KPIs), objectives/benchmarks, initiatives, and various program standards using various mathematical and statistical methods, techniques, and software to adapt techniques as needed and identify and investigate new data relationships Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience planning, coordinating, and directing the collection, editing, tabulating or summarizing of data; conducting advanced statistical collections to provide data and analyses; AND analyzing and interpreting data using various mathematical or statistical methods, techniques, or software to adapt techniques as needed and identify and investigate new data relationships.
• B. I have experience planning or conducting advanced statistical collections to provide data and analyses; OR I have experience analyzing or interpreting data using various mathematical or statistical methods, techniques, or software.
• C. I have successfully completed college coursework related to data collection, statistical methods, or mathematical statistics.
• D. I have NO experience or coursework related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience planning, coordinating, and directing collection data.
3. Your experience conducting advanced statistical collections to provide data and analysis or identifying/investigating data relationships.
4. Your specific duties and responsibilities, including details as to the scope/scale of each listed project/experience.

15


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

16



WORK BEHAVIOR 3 - RESEARCH Conducts research by gathering, analyzing, and interpreting information related to the assessment and development of policies, processes, and procedures. Researches and coordinates information from other personnel and program areas to prepare for projects and reports as needed. Levels of Performance Select the Level of Performance that best describes your claim.

• A.I have experience researching records and files for various projects and reports, gaining information through interviews and discussions with customers, partners, and stakeholders. When given a topic, I was responsible for compiling all available information from a variety of data sources and determining if the information was relevant to the project.
• B. I have experience researching records and files for various projects and reports, gaining information through interviews and discussions with customers, partners, and stakeholders. When given a topic, I was responsible for compiling all available information from a variety of data sources; however, someone else determined if the information was relevant to the project.
• C. I have successfully completed college-level coursework related to research methods, research design and analysis, or data collection.
• D. I have NO experience or coursework related to this work behavior.

17


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to research.
3. Your level of responsibility.

18


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

19



WORK BEHAVIOR 4 - TECHNICAL ASSISTANCE AND CONSULTATIVE SERVICES Provides technical assistance and consultative services to program staff, as well as internal and external stakeholders, concerning the use of data for improving the quality of program services and outcomes for individuals served. Consults with program staff to help assess, identify, and define programmatic areas in need of further analysis and improvement, and provides recommendations for solutions and improvement, as well as support for improvement activities as needed. Advises on the development of criteria for program evaluation and on the completion of reporting requirements for program evaluation. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience providing technical assistance and consultative services by providing information regarding program quality assurance or evaluation AND identifying programmatic needs.
• B. I have experience providing technical assistance and consultative services by providing information regarding program quality assurance or evaluation. Someone else was responsible for identifying programmatic needs.
• C. I have successfully completed college-level coursework related to public speaking, education, psychology, or public relations.
• D. I have NO experience or coursework related to this work behavior.

20


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to technical assistance and consultative services, including the topic(s).
3. Your level of responsibility.

21


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question