Account Specialist

Account Specialist

KBX is searching for an Account Specialist to work directly with customers, carriers, and across KBX teams to provide exceptional customer service. The successful candidate will have excellent customer service, communication, and organizational skills and a high degree of initiative to find and drive solutions for our customers.

Our team serves as the primary point of contact between KBX Logistics and its customers, ensuring effective execution from order through final delivery. We coordinate daily shipment activity, manage customer communications, and resolve service issues through collaboration with stakeholders. By leveraging transportation systems, performance metrics, and continuous improvement practices, the team delivers consistent service while meeting cost, quality, and productivity objectives.

The Account Specialist role is located out of our Green Bay, WI office, with hours Monday-Friday from 7:30 AM – 4:00 PM.

Responsibilities include:

• Serve as the day-to-day point of contact and face of KBX Logistics for assigned customers—working closely with the Account Lead—by developing and maintaining long-term relationships with internal and external partners through proactive, effective communication and exceptional service
• Develop an in-depth understanding of customer expectations and requirements and execute accordingly (e.g., award implementation, order entry and acceptance, collecting PODs, accessorial submissions)
• Schedule and manage pickup and delivery appointments and handle customer communications related to pickups/deliveries.
• Partner with internal teams to reschedule missed appointments and resolve service-sensitive situations respectfully and effectively
• Monitor and track shipments from order receipt through final delivery and provide clear status updates
• Utilize transportation management systems and all available tools to meet service and cost metrics, improve productivity, and eliminate waste
• Analyze trends, processes, and KPIs to identify issues and drive continuous improvement
• Collaborate with internal and external teams to implement solutions that positively impact all constituencies
• Maintain accurate account documentation and standard operating procedures; and support operational needs by taking on various tasks as required.

Experience working with customers and using Microsoft Office: Word, Excel, Teams, Outlook is required. Experience in supply chain, logistics, or transportation and using inventory or transportation management systems is also preferred.

KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit