Customer Service Agent

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd‑largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Location: USA - Florence, 2505 Ted Bushelman Blvd. Division: Solutions Job Posting Title: Customer Service Agent Time Type: Full Time POSITION SUMMARY Schedule is 1B / 5:00am - 5:30pm / Thursday / Friday / Saturday and every other Wednesday. The CSR is responsible for building rapport and trust with clients by delivering exceptional service consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service Process and input all customer orders. Run and print shipments from the Warehouse Management System. Run stock reports to check for product availability. Generate all related paperwork and necessary information required for customer work orders. Check all orders for special requests. Expedite any order as necessary, trace orders as required and notify the customer of any activity concerning their merchandise. Follow up with other departments to ensure the service standards are being met. Assure proper invoicing of accounts by verifying customers as required. Handle returned merchandise efficiently and ensure proper credit is given to the customer. Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents. Prepare any reports concerning customer service as required by supervisors. Assist in resolving any discrepancies. Data Entry Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and in a timely fashion. Clerical Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operate various types of office machines and computers necessary to perform duties. Greet customers and visitors to the office. Effectively correspond with customers as required. Communication Answer incoming telephone calls cheerfully, courteously, and timely. Promptly route each call to the proper party, taking messages when necessary. Assist callers with general information and inquiries. Direct visitors to appropriate department. Assist drivers at check‑in window various times throughout the day. Other Duties (Site Specific) May be expected to cross‑train in other administrative staff functions to support the site and contribute to associate development. Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES None MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service‑related capacity. Must be able to work in unregulated temperatures within the warehouse during warmer and cooler months (mild to moderate). Certificates, Licenses, Registrations or Professional Designations N/A SKILLS, KNOWLEDGE AND ABILITIES Computer Skills Intermediate computer skills. Proficient with MS Office applications. Knowledge of WMS functions. Language Skills English (reading, writing, verbal). Business writing proficiency. Mathematical Skills Intermediate level for verifying quantities of product, counting inventory, or performing other duties associated with handling, storing, and distributing client products. Other Strong attention to detail and ability to accomplish job tasks in a timely manner. Ability to perform duties with minimal supervision or guidance. Ability to multi‑task. Effective communication skills. Must adapt to change and thrive in a fast‑paced environment. PREFERRED QUALIFICATIONS 1‑3 years warehouse/logistics support experience. 2‑3 years’ experience in Customer Service‑related capacity. PHYSICAL DEMANDS Occasionally: handling/fingers, sitting. Frequently: bending. Constantly: walking and standing. Ability to lift/carry and push/pull 21‑50 pounds, reach above shoulder, reach outward, squat, or kneel. BENEFITS Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr