Supervisory Internal Revenue Agent - Appeals Team Manager (MSP), (NTE 1 Yr, MBE 5 Yr, MBMP)

Front Line Manager Duties

As a Front Line Manager, you will:

1. Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
2. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
3. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
4. Give advice, counsel or instruction to employees on work and administrative matters.
5. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
6. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
7. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
8. Identify developmental and training needs of employees, providing or arranging for needed development and training.
9. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Participates with the Area Director in the development of program plans and otherwise assists in the administration of the office. Coordinates function with Counsel and Operating Division officials as required.
• Maintains effective relationships with managers and employees at all levels of the Appeals organization, and with taxpayers or taxpayer representatives. Interacts with internal customers, taxpayers, and representatives to determine and meet customer expectations. Facilitates the success of the team members in promoting customer satisfaction, employee satisfaction, and business results.
• Prepares evaluative materials or purposes of appraisal/evaluation of record. Resolves employee performance and conduct problems. Assign cases to team members. Encourages and considers teams' suggestions and feedback regarding assignment of cases and balancing of workload. Participates in the selection and promotion of team members. Facilitates the determination, development and execution of training for team members.
• Conducts on-going review of both work in progress and completed work for adequacy of response, validity of decisions, and compliance with established policies.

STANDARD POSITION DESCRIPTIONS (SPD): PD94859 Visit the IRS SPD Library to access the position descriptions.