Front Office Medical Patient Access Specialist (On-site, Butler, PA 16001)

Job Description

Job Description

Front Office Medical Patient Access Specialist  (On-site, Butler, PA 16001)

Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with full benefits; not a temporary job)

Location: Butler, PA 16001

Schedule: Full-Time, Day Shift (Monday–Friday daylight float schedule with varying start times: 7:00 AM–3:30 PM, 8:00 AM–4:30 PM, 8:30 AM–5:00 PM, or 9:30 AM–6:00 PM; no evenings, weekends, or holidays required)

Work Arrangement: On-site (Float role based out of Butler Crossroads with local travel coverage to nearby affiliate practice sites across Butler, Slippery Rock, and Mars as needed)

New Hire Starting Base Pay: $18.79 – $21.10 per hour (Starting placement within the range is determined by direct medical office, patient registration, billing, or customer service experience.)

Future Earning Potential: Position hourly rate progresses up to $28.03 per hour over time through performance, tenure, and administrative career ladder advancement.

Mandatory Qualifications

• Education: High school diploma or GED equivalent required.
• Experience: Two (2) years of experience in a medical office, patient billing, fiscal, or customer service function preferred.
• Systems Knowledge & Technical Skills: Proficient typing skills; experience with PC-based applications, office equipment, electronic health records systems (Epic/Medipac preferred), and patient portal platforms.
• Core Competencies: Knowledge of medical terminology preferred; strong interpersonal and communication skills; ability to navigate multi-specialty practice workflows (Orthopedics, PM&R, Rheumatology, and Sports Medicine).
• Mobility & Logistics: Reliable means of transportation required for local float coverage to regional practice locations as needed.

How You'll Make an Impact

• Patient Arrival & Front Office Reception: Provide a warm greeting for patients, assist with check-in/check-out processes, support self-arrival technology and biometric registration, and promote patient portal onboarding.
• Patient Registration & Financial Navigation: Confirm and update demographic and insurance coverage data, verify benefits online or via telephone, collect copayments/financial obligations at point-of-service, obtain HIPAA consent signatures, and connect patients with financial advocacy resources.
• Scheduling & Continuum of Care: Schedule follow-up appointments and connect patients to ancillary service scheduling resources at checkout to ensure seamless continuity of care.
• Administrative & Service Excellence: Answer and triage incoming telephone calls, manage medical record scanning/faxing, practice service recovery principles when expectations are not met, and maintain a patient-centered environment.

What We Offer

• Education & Career Growth: Clear administrative career pathways, internal training programs, and professional development support.
• Health & Well-Being: Immediate comprehensive medical, dental, vision, life, and disability coverage options starting day one, plus employee wellness resources.
• Work-Life Balance & Time Off: Guaranteed Monday through Friday daylight schedule with no evening or weekend shifts, generous paid time off (PTO), paid parental leave, and paid holidays.
• Perks & Compensation: Competitive base pay progression, merit/premium pay opportunities, and an exceptional employer-matched retirement program.