Associate Director, Operations Excellence Supported Studies

At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting‑edge technology to transform people’s lives. Position Summary The Associate Director, Operations Excellence Supported Studies is a critical leadership role responsible for strengthening the data, systems, and operational foundations underpinning Supported Studies delivery. The role ensures the integrity, scalability, and sustainability of core operational processes, including dashboard and data governance, system ownership and oversight (e.g. Supported Studies Management system, Veeva), and regulatory‑critical activities such as Transfer of Value. Acting as a key interface between business and technology, the role translates operational needs into digital solutions, identifies capability gaps, and implements improvements to strengthen efficiency, quality, and compliance across the Supported Studies model. Responsibilities Data, dashboard & analytics leadership Own the Supported Studies data and dashboard ecosystem, ensuring data quality, integrity, and reliability as a single source of truth while driving continuous improvement. Identify and collaborate with teams to resolve data inconsistencies, system issues, and reporting gaps. System ownership, oversight and digital integration Act as Business System Owner for the Supported Studies management platform (IdeaPoint), ensuring optimal performance, reporting capability, and continuous enhancement. Lead vendor management and oversee system evolution in line with business needs. Serve as the business-facing lead for digital initiatives, translating operational requirements into technical solutions (e.g. APIs, data ingestion, automation). Promote adoption and effective use of systems, dashboards, and digital tools to drive efficiency, data transparency, and process simplification. Provide subject matter expertise across Veeva systems (CTMS, TMF, SRD), ensuring appropriate usage, governance, and issue resolution. Resource Management & Planning Enablement Partner with SDL Operations Directors to support resource management analysis and scenario planning. Enable data‑driven forecasting through robust tools, dashboards, and operational insights. Identify opportunities to improve resource visibility, planning accuracy, and allocation efficiency. Performance, Compliance & Governance Own and oversee Transfer of Value (TOV) processes, ensuring accurate data collection, monitoring, and timely reporting in line with compliance requirements. Drive continuous improvement of performance metrics, ensuring alignment with business priorities and enabling data‑driven decision‑making. Identify and mitigate risks related to data integrity, system ownership, and capacity gaps. Qualifications Basic Qualification Bachelor’s degree in life sciences, clinical research, or a related field (or equivalent experience). 5+ years of experience working with clinical systems and platforms (e.g., Veeva, CTMS, TMF, or equivalent). Experience in data governance, data quality management, or dashboard ecosystem ownership. Experience supporting compliance‑controlled processes (e.g., Transfer of Value, audit/inspection readiness, or regulated reporting). Experience acting as a Business System Owner or leading system implementation/enhancement initiatives. Preferred Qualification Advanced degree in life sciences, business or data analytics. 8+ years of experience working with clinical systems. Proven ability to work across cross‑functional or matrixed teams, translating business needs into operational or system solutions. Experience integrating systems or enabling data flows (e.g. APIs, automation, data ingestion, reporting pipelines). Proven track record of leading process simplification or operational excellence initiatives within clinical or study delivery environments. Experience managing or working closely with external vendors or technology partners. Strong understanding of GCP, compliance frameworks, and regulatory reporting requirements. Demonstrated ability to influence senior stakeholders and drive adoption of digital tools and new ways of working. Strong analytical and problem‑solving skills, with the ability to identify data gaps, inconsistencies, and improvement opportunities. Strong communication skills, with the ability to clearly convey complex data or system‑related topics to business stakeholders. Working Model This role is hybrid. The Associate Director is expected on site 2 to 3 days per week, with exact days agreed with the manager. Travel may be required up to approximately 10‑15% as needed. Compensation & Benefits Annual base salary for new hires in this position ranges from $154,275 to $257,125, depending on work location within the US market, the candidate’s skills, experience, education level, and market rate. The role also offers an annual bonus and eligibility to participate in the share‑based long‑term incentive program. Available benefits include health care and other insurance benefits for employee and family, retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. Equal Employment Opportunity GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or any basis prohibited under federal, state or local law. #J-18808-Ljbffr