Concierge

Facility: Vista Manor Healthcare & Rehabilitation
Position: Concierge
Location: Titusville, Florida
Shift: Full-Time | Monday–Friday | 10:00 AM – 6:30 PM
Salary: $18 - $23 per hour

Position Summary

Vista Manor Healthcare & Rehabilitation is seeking a compassionate and service-oriented Concierge to enrich the experience of our residents and their families. This vital team member will provide a warm welcome, ensure a smooth transition into our community, and continue to deliver support and hospitality throughout each resident’s stay.

Key Responsibilities

• Partner with Admissions to ensure rooms are fully prepared for new residents, including verifying equipment, oxygen, and bed availability.

• Confirm rooms are move-in ready (lights, call bells, TVs working, belongings cleared, and terminal cleaning completed).

• Prepare and deliver welcome baskets with essential items.

• Personally greet and escort residents to their rooms, offering reassurance and comfort.

• Provide support to families, addressing concerns with empathy and professionalism.

• Respond to call bells, assisting residents directly or notifying staff as needed.

• Follow the grievance process to resolve concerns promptly.

• Build and maintain positive relationships with residents, families, and staff.

• Attend required trainings, meetings, and Resident Council sessions.

• Assist with tours and room changes, particularly when Admissions staff are unavailable.

• Complete concierge follow-up forms within 48 hours of new admissions and before scheduled discharges.

• Submit daily progress reports to administration, highlighting trends or concerns.

• Coordinate with laundry to retrieve belongings for readmitted residents.

• Organize and distribute thoughtful discharge gift bags, including ordering supplies.

• Schedule and oversee smoking sessions for designated residents.

• Perform additional duties as assigned by the Administrator.

Qualifications

• Minimum 2 years of experience in a nursing home or long-term care setting required.

• Prior hospitality or concierge experience strongly preferred.

• Excellent communication, interpersonal, and customer service skills.

• Compassionate, proactive, and professional demeanor.

• Strong organizational and multitasking abilities in a fast-paced environment.

Background screening information:
Florida Clearinghouse