General Manager - QSR - Growing Group! $55k + Bonus!

JOIN A GROWING GROUP! DUAL CONCEPT...GM WITH EQUITY ...QSR IN ANN ARBOR!

Location: Ann Arbor

Compensation: $45k-$55k PLUS Incentives/bonus

* **UNIQUE OPPORTUNITY TO HAVE AN OWNER/OPERATOR ROLE...UNLIMITED POTENTIAL!

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The General Manager is responsible for the overall leadership, performance, and profitability of the dual-branded store. T


his role ensures consistent delivery of exceptional customer experiences, high-quality food service, staff development, and operational excellence.

The GM is accountable for hitting sales goals, controlling labor and food costs, and maintaining a clean, safe, and compliant store environment.

Key Responsibilities:


1. Leadership & Staff Management


• Recruit, train, and retain a high-performing team


• Set weekly schedules and ensure coverage meets traffic patterns


• Lead daily pre-shift huddles and coach team members in real time


• Conduct regular performance reviews and manage corrective actions as needed

2. Sales & Revenue Growth


• Drive daily and weekly sales through upselling, suggestive selling, and promotional execution


• Implement in-store promotions, catering initiatives, and community partnerships


• Track KPIs including average transaction value, sales per labor hour, and conversion rates

3. Operations & Standards


• Oversee all store operations including prep, baking, register, and closeout procedures


• Maintain food quality, safety, and cleanliness in accordance with brand and local standards


• Ensure compliance with all health, safety, and labor regulations

4. Inventory & Cost Control


• Monitor inventory levels, place orders, and prevent waste or shortages


• Track food and labor costs, ensuring performance remains within budget


• Submit daily and weekly financial reports to ownership

5. Customer Service


• Set and model high standards for guest engagement and service recovery


• Handle customer complaints promptly and professionally


• Ensure the store environment is welcoming, clean, and efficiently run

6. Technology & Reporting


• Utilize POS and scheduling software for daily operations and performance tracking


• Maintain digital logs for maintenance, incidents, and team accountability


• Communicate clearly and regularly with ownership via reports and updates

7. Store Culture & Brand Representation


• Uphold brand standards and guidelines


• Foster a positive, inclusive, and team-oriented culture


• Act as the local face of the brand for events, marketing, and community engagement

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